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  • #1486061

    Hello we have enfold. It seems there was an update and it broke our landing page. We are struggling with the visibiilty of all features and need assistance to get it back up and running without issue. rtstracks.com

    #1486074

    Hey maxb130,
    It looks like your site is using an old theme v5.6.6 and your updates are disabled.
    I was not able to login, but it looks like you are using JetPack and your images a hosted on WP though JetPack with caching.
    I don’t know what your site should look like, but I assume that you are missing background images for each section, these are added via css.
    First I recommend disabling the JetPack plugin and disable Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and disable any server caching. If JetPack was also using a CDN it may take up to 24 hours for it to clear.
    Since your site is using an old theme v5.6.6 and your updates are disabled, I don’t think this is an update issue, but a plugin/caching issue, hopefully these steps will help.
    Another option may be to use your webhost backup to roll back to when your site was working correctly, and then disable JetPack and see if the issue is solved.
    The theme is now at v7.1.1

    Best regards,
    Mike

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