Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 1, 2016 at 12:44 pm #719210
    Oriol
    Guest

    Hi,

    I have a new client in my server who bought Enfold, I want to ask for theme support but it seems that somebody else – the developer who made the web – is registered with the purchase code I have.
    ¿How can I ask for support?

    problem: layerslider is suddenly pointing to “https//…” images, but we are not using any SSL plugins and the site is not HTTPS.

    • This topic was modified 7 years, 11 months ago by Yigit.
    December 1, 2016 at 1:10 pm #719219
    Yigit

    Hi Oriol!

    Thank you for contacting us!

    Please register to our support forum here – https://kriesi.at/support/register/ and then start a thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/. Please attach temporary admin logins in your thread so we can look into the issue.

    Best regards,
    Yigit

    December 1, 2016 at 1:43 pm #719227
    Oriol
    Guest

    That was exactly what I wanted to do, but this is what your form is telling me: “SORRY, BUT THAT ITEM PURCHASE CODE HAS ALREADY BEEN REGISTERED WITH ANOTHER ACCOUNT. PLEASE LOGIN TO THAT ACCOUNT TO CONTINUE, OR CREATE A NEW ACCOUNT WITH ANOTHER PURCHASE CODE.”

    Also, please, I don’t want the url of my client in the forum, ¿Could you please hide it? Thanks a lot.

    December 1, 2016 at 2:37 pm #719243
    Yigit

    Hi!

    I edited your post and moved your content into private content field. If there is any information you would like to share privately, please use that field in future. Also, please see private content field below

    Cheers!
    Yigit

    December 1, 2016 at 2:42 pm #719247
    gofthet

    Thanks Yigit! :-)

    December 1, 2016 at 2:48 pm #719250
    Yigit

    Hi!

    You are welcome :) Let us know if you have any other questions or issues!

    Cheers!
    Yigit

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