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  • May 26, 2020 at 7:10 am #1216397
    Zheka
    Guest

    Hi there,

    We have bought your theme with 12 months support. (7d1b2f36-2c07-4ea3-8334-d7b6ed535c2c). But after applying this key we see this message:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    May 26, 2020 at 10:28 am #1216432
    Yigit

    Hey Zheka,

    Thanks for contacting us!

    Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates.
    You can use your purchase code to register to our support forum – https://kriesi.at/support/register/ and then you can start new threads whenever you have a question or an issue under Enfold sub forum :)

    Regards,
    Yigit

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