Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 4, 2019 at 7:18 pm #1050088
    RGDesign

    I have multiple clients using the Enfold theme on multiple hosting platforms and both sites are returning the same error.
    500 error wp-admin/admin-ajax.php (500 error) loading-scripts.php
    https://snag.gy/UH4iSt.jpg

    What I have done:
    Contacted both hosting providers – both say they don’t see any issues in the error logs
    WP Version 5.0.2
    Enfold versions : 4.5.1 & 4.5.2
    PHP Versions : 7.0 & 7.2 both have issues
    Disable All plugins (update theme options – still wont save)
    Increased php Memory (wp config & cpanel settings) still have issues

    Rolled back to version 4.4 of the ENFOLD theme and the theme options saving works.

    What file can I look at to get these options to save – I want the option to change editors that is in 4.5.2 version of enfold with the new WP editor.

    Thanks!

    January 5, 2019 at 10:51 am #1050283
    Rikard

    Hey Ray,

    So you have rolled back and your sites are working as they should? I haven’t heard of anyone else reporting this particular problem so I think it’s due to the server environment unfortunately. Do you have staging sites which you can conducts tests on?

    If you need to disable Gutenberg then you can try this in your functions.php file:

    // disable for posts
add_filter('use_block_editor_for_post', '__return_false', 10);

// disable for post types
add_filter('use_block_editor_for_post_type', '__return_false', 10);

    Best regards,
    Rikard

    January 7, 2019 at 9:15 pm #1051050
    RGDesign

    Richard – thank you! I will try testing the disable function for Gutenberg to see if that helps.

    What has helped is rolling the theme back to 4.5 which has gotten rid of the 500 error. Please keep this ticket open as I will return with results to the testing in the next day or two.

    Thanks!

    January 8, 2019 at 8:09 am #1051278
    Rikard

    Hi,

    Thanks for the update, we’ll keep the thread open for you :-)

    Best regards,
    Rikard

    January 17, 2019 at 8:38 pm #1055143
    RGDesign
    This reply has been marked as private.
    January 19, 2019 at 1:30 am #1055751
    RGDesign

    Okay on side note I have a client using the theme on siteground running php 7.2 and version 5.4.2 of the them with no issues.

    So I am a bit confused why A2 hosting and Inmotion Hosting are having problems – I can only imagine it is now a server setting…

    January 20, 2019 at 6:05 pm #1056221
    Victoria

    Hi RGDesign,

    It is a server configuration or security issue, yes, you’re right about that.

    Best regards,
    Victoria

    February 5, 2019 at 7:07 pm #1063254
    RGDesign

    Issue has been resolved with the newest version of the theme. 4.5.3. Nothing changed on the server as the support team at InMotion Hosting couldn’t find the problem. I am able to save the theme settings just fine now.

    We can close this ticket.

    February 5, 2019 at 10:28 pm #1063380
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Theme Settings Won't Save AFTER 4.5.1 or 4.5.2 & WP 5.0.2’ is closed to new replies.