Theme Renewal

Hey Paul Simbeck-Hampson,

Thank you for the inquiry.

The extended support is only valid for a single license or a single domain/site, so when you require support for two different domains, extending support or renewal for both domain is necessary.

Best regards,
Ismael

Hi,

Extended support includes the following.

Answering questions about how to use the item
Answering technical questions about the item (and included third party assets)
Help with defects in the item
Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
Updates to ensure the item works as described and is protected against major security concerns
Included version updates for all items

And what is not included.

Installation of the item
Hosting, server environment, or software
Help from authors of included third-party assets or plugins

In the forum, we also have a simple support policy or scope, which is described here.

// https://kriesi.at/support/register/#av_section_2

Best regards,
Ismael

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard