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  • #1244686

    Hey all!

    I am working with the ENFOLD theme for months and I am very happy. I’ve bought the license for two website but now after a few months I have noticed that it is necessary to register the theme for updates. However, I followed all the instructions, created personal tokens, gave required permissions but I can’t register my theme. I have also tried to register my theme with the Envato market plugin, but it still doesn’t work. What can I do to update my theme?

    Best regards
    Thorsten

    • This topic was modified 4 years, 3 months ago by Totti88. Reason: Adding private content
    #1244822

    Hey Totti88,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1245962

    Thank you for your reply! Please see the private content!

    #1246167

    Hi,

    Thanks for that. Could you try following this to see if it helps please? https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1246219

    Hi Rikard!

    Thank you – I have already tried all the steps – it still doesn’t work!

    Best
    Thorsten

    #1246272

    Hi Thorsten,

    I could see this error in Enfold > Theme Updates:
    Last time we checked the token we were not able to connected to Envato:

    • Purchases could not be accessed
    • Username could not be accessed (needed for your information only)
    • E-Mail could not be accessed (needed for your information only)

    Please make sure the token has the following permissions:

    • View and search Envato sites (checked by default)
    • View your Envato account username
    • View your email address
    • View your account profile details
    • Download your purchased items
    • Verify purchases of your item
    • List purchases you’ve made

    Best regards,
    Nikko

Viewing 6 posts - 1 through 6 (of 6 total)
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