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Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 6, 2017 at 8:24 am #756217
    sureshakula

    My theme option is not visible.
    I am trying to updating the theme but no luck.
    Right now I would like to customize the header secondary text in the header in the current theme.
    can someone help me to fix this issue?

    March 7, 2017 at 7:00 am #756786
    Rikard

    Hey sureshakula,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 7, 2017 at 4:47 pm #757095
    sureshakula

    Hey Rikard,

    March 8, 2017 at 12:56 pm #757746
    Rikard

    Hi,

    Thanks for that, though we need a URL as well to be able to log in.

    Best regards,
    Rikard

    March 8, 2017 at 3:08 pm #757829
    sureshakula

    HI Rikard,

    March 10, 2017 at 5:28 am #758683
    Rikard

    Hi,

    Thanks for that. Could you try deactivating all plugins to see if one of them is causing a conflict please? If that is not the case then you could try overwriting the theme files with a fresh copy from your Themeforest account via FTP: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    March 10, 2017 at 8:16 am #758736
    sureshakula

    HI Rikard,

    We have a child theme and have done some customizations.

    Which theme folder should we overwrite – Enfold or Enfold-Child? Will we lose customizations by replacing the files?

    March 11, 2017 at 6:30 am #759269
    Rikard

    Hi,

    Please overwrite the parent, you will not lose any customisations unless you have put them in the parent theme, everything in the child theme should be safe. Please do a backup of your site in case anything should go wrong though.

    Best regards,
    Rikard

    March 22, 2017 at 2:58 pm #764803
    sureshakula

    Hi Rikard,

    I overwrote the parent theme folder as you had suggested. However, there is no change. Theme Options page is still the same.
    Pls advise.

    Thanks!

    March 23, 2017 at 8:25 am #765228
    Rikard

    Hi,

    Thanks for the feedback. Did you try my earlier suggestion to disable all plugins? It looks like there is a conflict coming from one of them on the theme page.

    Best regards,
    Rikard

    March 23, 2017 at 8:53 am #765241
    sureshakula

    Hi,

    Yes…I tried that too.
    It didn’t solve the issue.

    Thanks!

    March 24, 2017 at 5:49 am #765881
    Rikard

    Hi,

    Ok, thanks for the feedback. Are we allowed to disable plugins in order to debug?

    Best regards,
    Rikard

    March 24, 2017 at 9:54 am #766005
    sureshakula

    If you mean disabling plugins for testing, yes! Thanks for all the help.
    Just a request: pls notify me on email id below when you are doing the test.

    Thanks!

    March 25, 2017 at 6:47 am #766501
    Rikard

    Hi,

    Thanks for that, it’s seems like it’s not a plugin conflict. The problem is that the site can’t find some files necessary to display the theme options correctly. Could you verify that the files in private exist on your server please?

    Best regards,
    Rikard

    August 1, 2017 at 8:53 am #832678
    sureshakula

    Hi,

    There is no /services folder in the directory.

    I installed the theme on a staging site and checked the directory.
    Couldn’t find the services folder in that directory too.

    August 2, 2017 at 6:10 am #833167
    Rikard

    Hi,

    Ok, could you try to upload that folder manually via FTP to see if that work please?

    Best regards,
    Rikard

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