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AuthorPosts
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April 5, 2016 at 3:45 pm #608334
I’m having an issue after the installation of the Enfold Theme of the options not appearing correctly. I am using a Mac OS 10.11.4 with Google Chrome version 49.0.2623.110. After the installation, if I select the Enfold tab from the admin menu, I’m shown the following screen:
http://screencast.com/t/Rg51LCtHPrK
If I select the “Show all Options[+]” from the top of the screen, nothing happens. If I try to set the Frontpage settings, the dropdown does show the other options, however, if I select one, it will not accept it or save.
For troubleshooting purposes, I have tried installing on another site on the same server, and it reacts in the same way. I have also installed to another site on second server and it installs and works fine. Also, both installs have been with a new site, with no additional plugins activated.
Thanks for your help.
April 5, 2016 at 4:10 pm #608348Hi lstoudenmire!
Thanks for getting in touch with us!
It could be a setting in the first server that is causing the issue, since it works fine on the second server you mentioned. Try increasing the memory allocated to PHP for the first server https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Also ensure that the file permissions for the theme is set correctly on the first server.
If you still have issues, could you please provide a link and login details to your site including FTP access or cpanel access, so that we can have a closer look. You can place the information in the Private Content section of your reply.
Regards,
JordanApril 6, 2016 at 5:31 pm #609076After some troubleshooting, we found the following. If we comment out the option to that change the default styling on elements, everything works as normal. See below:
// $avia_elements[] = array(
// “slug”
=> “customizer”,
// “name”
=> __(“Here you can select a number of different elements and change their default styling”, ‘avia_framework’),
// “desc”
=> __(“If a value is left empty or set to default then it will not be changed from the value defined in your CSS files”, ‘avia_framework’).”<br/><br/>“.
// __(“Attention”, ‘avia_framework’).”: “.
// __(“This feature is in active BETA! We will constantly add new elements to customize and need your help: If you got any suggestions on what to add please post them here:”, ‘avia_framework’).
// ” “.
// __(“Enfold Feature Requests”, ‘avia_framework’).
// “<br/><br/>”
// ,
// “id”
=> “advanced_styling”,
// “type”
=> “styling_wizard”,
// “order”
=> array(__(“Tags”,’avia_framework’), __(“Headings”,’avia_framework’), __(“Main Menu”,’avia_framework’), __(“Misc”,’avia_framework’)),
// “std”
=> “”,
// “class”
=> “”,
// “elements” => $advanced);April 6, 2016 at 7:57 pm #609136Hey!
Glad you got it short out.
Please do let us know if we can help with anything elseCheers!
BasilisApril 19, 2016 at 2:35 pm #617434Still having issues with the theme options not appearing. We have updated to the latest versions twice since posting initially, and doesn’t appear to be corrected or addressed in those updates.
We currently have the section I mentioned above commented out. This allows the theme options to appear with the exception of the “Advanced Styling” section.
Any recommendations would be appreciated.
- This reply was modified 8 years, 7 months ago by tangerinemoons.
April 19, 2016 at 2:50 pm #617444Hi!
We need to take a closer look at the issue please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.
Best regards,
VinayApril 19, 2016 at 2:54 pm #617446Thanks for your help.
April 20, 2016 at 2:53 am #617893Hi!
As you mentioned everything is working except the advance styling options. I guess you still have the comment on the above code you mentioned. We do not have access to the js file please remove the comment so we can see the issue and troubleshoot it.
Regards,
VinayApril 20, 2016 at 3:24 pm #618379Sorry about that. It should be removed now. Thanks again for your help.
April 21, 2016 at 6:45 am #618941Hi!
Thank you for removing the comments, we are working on your ticket please give us a little more time to update the results here.
Cheers!
VinayApril 22, 2016 at 2:31 pm #619971Hi!
We checked for the issue but it looks like the theme is not updated properly. Download the enfold latest version 3.5.3 from themeforest and update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Regards,
VinayApril 22, 2016 at 2:33 pm #619972Thanks for the response. We will try this, however, it has had the same issue through the most recent 3 versions.
April 22, 2016 at 5:45 pm #620115Hi!
Please disable the plugins before reinstalling the theme and let us know if this works for you.
Regards,
VinayApril 22, 2016 at 5:52 pm #620124Thanks. This is a new install with no plugins activated.
We are beginning to wonder if it may be a PHP version issue. Because this is a production server with hundreds of WP installs, we are unable to upgrade PHP at this time. Thanks for your help.
April 25, 2016 at 9:39 am #621098Hi!
Please check your php error log. Which php version is your server using? Have you got any troubles when using a default WP theme as well?
Best regards,
AndyApril 27, 2016 at 2:46 pm #623113Currently, we’re running 5.3.14. Are there any external URLs that the theme refers to? Could be possible that the firewall may be blocking access to those files. Thanks.,
May 2, 2016 at 1:52 pm #625745Hi,
as already mentioned: please check with a default WP theme if you have any troubles or not and let us know about your results. As far as I know there are no external URLs that the theme refers to.
Best regards,
AndyMay 2, 2016 at 8:13 pm #626003As an update, I just logged in to check some settings, and everything is working properly. We are currently running 3.5.4. We are not aware of any recent changes other than implementing another theme to test (those themes worked properly) and renabled Enfold. Can’t explain it and haven’t ever had a situation like that, especially with as many times as we disabled the theme, reinstalled the theme, etc.
Some things you can never explain. ;-)
May 3, 2016 at 2:52 pm #626491 -
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- The topic ‘Theme options not appearing after installation.’ is closed to new replies.