Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 28, 2017 at 12:18 am #752656
    runriotcreative

    Hi, we have been experiencing extremely slow load times the past couple of weeks on our website. We have worked with our hosting provider to deactivate all the plugins, which did not help. Then we switched to a different theme and the site loaded normally.

    I generally keep Enfold as up-to-date as possible, but noticed that we needed to update from 3.8.5 to 4.0.1. Every time we attempt to do this, it takes forever (when it generally takes seconds) and then eventually we get a note that “An automated WordPress update has failed to complete.” When we refresh the Updates page, Enfold is still showing the old version so something is not updating correctly. I have attempted this both with all the plugins deactivated and also while activated and it gets the same response. The only thing our hosting providers could think of is that this newer version of Enfold needs a newer version of PHP than our host provides. Any thoughts on this? We have a big event this week and expect a lot of traffic to our site so we definitely want to make sure it works properly.

    Also, I literally just ran the update again and now the site is a little faster, but it still is saying it is not updated.

    March 1, 2017 at 10:35 am #753585
    Rikard

    Hey runriotcreative,

    It might have been due to this problem, which is out of hands unfortunately: http://www.theverge.com/2017/2/28/14765042/amazon-s3-outage-causing-trouble. Could you try updating again today please?

    Best regards,
    Rikard

    March 1, 2017 at 10:35 pm #753980
    runriotcreative

    Hi Rikard, Unfortunately this issue has been happening for weeks way before AWS went down. And we don’t even use Amazon’s products for our site anyway.

    Again, is there a minimum requirement for PHP for the lastest version of Enfold? At this point, I am at my end with ideas on how to fix this. Pretty disappointed it is not working correctly because I have loved this theme for years and recommend it to most of my web clients.

    March 2, 2017 at 4:16 am #754059
    Vinay

    Hi,

    Please see the test result in the private content area.

    It appears a plugin “feed-them-social” is adding a few strings to the head.

    Try using a plugin like https://wordpress.org/plugins/scripts-to-footerphp/ and move the js script to footer.

    There are some images which are more than 2MB if it’s a png image please optimize it and upload to wordpress using https://tinypng.com/

    Have you installed a caching plugin and image optimisation plugin like smush it?

    This should get you better results :)

    Best regards,
    Vinay

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