Viewing 5 posts - 1 through 5 (of 5 total)
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  • April 8, 2020 at 7:39 pm #1201991
    afra_ash

    Hello,

    My site is currently stuck on Parent Theme (Enfold) Version Number is 4.5.7. Automatic updates haven’t been happening for a while clearly and its not allowing me to manually update either.

    I have the Item Purchase Code and Theme License info but I’m unable to generate a valid Envato private token. Please see error message and license details in private content field.

    I think this is related to Envato deprecating its old API key and moving towards registering the products using a personal token.

    Basically, I’m unable to generate my personal token by going to this Envato create a token page URL
    https://build.envato.com/create-token/
    Or via this URL https://build.envato.com/

    It just shows me the sign In page again and again when I do that with the msg: “Sign in with your Envato Account details and we’ll take you back to Envato API.” Please see image attached.

    Please help. I’m trying to contact Envato abt this too but yet to hear, hoping Team Enfold is aware of this occurring and has a fix that will work for me?

    Thanks.

    • This topic was modified 4 years, 8 months ago by afra_ash.
    April 9, 2020 at 2:04 pm #1202303
    Rikard

    Hey afra_ash,

    You need to be logged in to be able to create a token since they are connected to your account. Maybe you could try requesting a new password? We can’t help you out with problems on the Envato platform, but I haven’t heard of anyone else having this problem, so I would have to assume that your login details are wrong.

    Best regards,
    Rikard

    April 10, 2020 at 1:04 pm #1202652
    afra_ash

    Hi there,

    It was not actually related to forgetting the login credentials or anything like that. I had the correct login credentials and tried again today and managed to generate the token successfully. I have updated the same on my site and am now waiting for the automatic theme update to happen in the next 12-24 hours. I will update if issues still persist. Thanks.

    April 10, 2020 at 1:25 pm #1202660
    afra_ash

    Rikard, The automatic theme update failed after the token was provided on the theme update page. Had to download and import the theme via a zip file manually and that worked. Thanks for your support nonetheless. You can close this thread now I think. Thanks again Team Enfold. :)

    April 11, 2020 at 4:56 pm #1202964
    Victoria

    Hi afra_ash,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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  • The topic ‘Theme not updating – Envato Personal Token missing’ is closed to new replies.