Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • May 8, 2018 at 9:48 am #953260
    Snyaper

    Hello, theme could not loading to start when i change my logo. Some pictures and some colors could not be load. The website not working, what can i do for this ?

    http://prntscr.com/jf5luc
    http://prntscr.com/jf5m7v

    May 9, 2018 at 7:05 am #953715
    Rikard

    Hey Gökhan,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 9, 2018 at 8:52 am #953756
    Snyaper

    Thank you for support, i will sharing to private content

    May 10, 2018 at 6:19 am #954342
    Victoria

    Hi Snyaper,

    All the images are loading fine on my end, but there are also a few errors in the JavaScript console. You’re running a very version of the theme. You might want to update it.

    Best regards,
    Victoria

    May 10, 2018 at 6:38 am #954361
    saleha21

    Hello I accidentally deleted a page from a demo-theme called spa, the page was blog. now my headings look like a white block, i don’t know if that has anything to do with it, but when i play with the settings on the advanced layout its not changing the white block. i don’t know how to restore the page. and when i try to add a new page to the menu it doesn’t show on the menu bar on the header. i am new to the word press and new to enfold i have been reading a lot of forums and watching a lot of youtube channel to get this far and now I’m stuck.

    May 10, 2018 at 8:45 am #954421
    Snyaper

    Thank you Victoria, but continue still a problem. What can we do ? You can do everything for us on admin panel. Can you help us ?

    May 11, 2018 at 8:51 am #955086
    Victoria

    Hi Snyaper,

    Best regards,
    Victoria

    May 11, 2018 at 8:51 am #955088
    Victoria

    Hi saleha21,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victoria

    May 11, 2018 at 1:39 pm #955281
    Snyaper

    Hello Victoria,
    I checked analytics code area, we used theme options http://prntscr.com/jgja7p
    Zendesk deactived from plugins but nothing has changes.
    Can you check again ?

    May 12, 2018 at 7:41 am #955584
    Victoria

    Hi Snyaper,

    Could you please clear the cache, check again and get back to us.

    If you still have the issue, Could you please attach some screenshots?

    Best regards,
    Victoria

    May 12, 2018 at 9:32 am #955642
    Snyaper

    Hi Victoria,
    Menu and fonts do not look like the old, I try to change colors but nothing has changed.
    How can I update font and menu colors?

    May 12, 2018 at 12:58 pm #955716
    Victoria

    Hi Snyaper,

    Did you roll back to 3.4.2?

    Best regards,
    Victoria

    May 12, 2018 at 6:21 pm #955811
    Snyaper

    Our current Theme Version Number is 3.4.2

    May 12, 2018 at 11:22 pm #955881
    Mike

    Hi,
    Please try updating to v4.3.1
    Please note that if you update via FTP, you will need to remove the old theme folder first then upload the new enfold folder.
    Please don’t try to overwrite the theme folder, as this will leave old files behind.

    Best regards,
    Mike

    May 15, 2018 at 1:29 pm #956985
    Snyaper

    Thank you very much, The system working well when update new version.

    May 15, 2018 at 1:31 pm #956987
    Yigit

    Hi,

    Glad it is working now! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 16 posts - 1 through 16 (of 16 total)
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