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  • November 11, 2021 at 10:59 am #1328638
    Sheila
    Guest

    When I try to post a support question, a message appears saying that my license expired on july 24th, 2020. But that doesn’t make sense, as I have used the support forums many times this year?
    Can you please clarify this for me, as I really need support for a question concerning multiple frontpages/different URL’s.

    Kind regards
    Sheila

    November 11, 2021 at 1:36 pm #1328658
    Yigit

    Hey Sheila,

    Thanks for contacting us!

    We have implemented the requirement for a valid ThemeForest support period in order to be able to post on the support forum. This has been a requirement for ThemeForest authors for a long time, but we wanted to wait as long as possible to implement it. Here’s a statement from @kriesi, as to why this was implemented:

    The main reason is basically that it is long overdue since ThemeForest requires it from its authors, and I was asked to finally comply with this rule

    You will still receive theme updates however if you would like to post on the forums, you would need to renew your support period on ThemeForest – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Best regards,
    Yigit

    November 11, 2021 at 2:51 pm #1328670
    Telmore

    Hi Yigit

    Thank you for quick response. I will do that.

    Best regards,
    Sheila

    November 11, 2021 at 5:09 pm #1328680
    Yigit

    Hi Sheila,

    You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

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