Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 3, 2022 at 10:54 pm #1367482
    tiadrop

    Hello, my theme is not updating to the latest version I have uploaded my token and even hit the latest version on the manual and yet it shows I have the latest version No Updates available. You are running the latest version! (4.9.2.3)

    But in another theme, I have this: No Updates available. You are running the latest version! (5.1.2)

    My new staging website won’t allow me to update it. Help!

    I am also noticing that simple functions are not displaying correctly hopefully it is because the theme needs to be updated.

    October 4, 2022 at 9:34 am #1367523
    Rikard

    Hey Maggie,

    Thanks for the login details. Could you try to install and configure this plugin, to see if the updates will come through there? https://envato.com/market-plugin/

    Best regards,
    Rikard

    October 5, 2022 at 4:47 am #1367635
    tiadrop

    Thanks I was able to upload the theme and update it. Now the issue is that on the Faculty page it is still not configuring correctly. Please view this page
    https://margaretp9.sg-host.com/faculty/ The people are not showing up and the page is not in the layout I designed. Please help

    October 5, 2022 at 9:14 am #1367647
    Rikard

    Hi,

    Thanks for the update. Please try to turn off JavaScript file compression under Enfold->Performance. There’s a conflict with SG Cache plugin.

    Best regards,
    Rikard

    October 5, 2022 at 3:43 pm #1367688
    tiadrop

    Hello I disabled it and still nothing happened it as not worked. The issue is still there can you please take a look and help me resolve this. Thank you so much

    October 5, 2022 at 4:15 pm #1367690
    Rikard

    Hi,

    Please check your settings for Content height under Layout->Height in the Tab Section options.

    Best regards,
    Rikard

    October 11, 2022 at 6:40 pm #1368467
    tiadrop

    Hello I checked the content height and still nothing is happening. It is still not in the proper layout please review the link https://margaretp9.sg-host.com/faculty/ help

    October 11, 2022 at 8:08 pm #1368481
    Rikard

    Hi,

    I can’t see any problems on my end, could you post a screenshot highlighting the problem please?

    Best regards,
    Rikard

    October 11, 2022 at 8:11 pm #1368484
    tiadrop

    Where can I upload the screenshot? I used the media library this is what I am seeing in Chrome once I view the page
    http://margaretp9.sg-host.com/wp-content/uploads/2022/10/screencapture-margaretp9-sg-host-faculty-2022-10-11-14_09_10.png

    This is what I see when I edit the page http://margaretp9.sg-host.com/wp-content/uploads/2022/10/screencapture-margaretp9-sg-host-wp-admin-post-php-2022-10-11-14_09_26.png

    Also the header space is not there on the front end where the title of the section is example administrators etc

    • This reply was modified 2 years, 2 months ago by tiadrop.
    October 11, 2022 at 8:18 pm #1368490
    Rikard

    Hi,

    This is what I’m seeing on my end: https://snipboard.io/xzEcrt.jpg. Could you try using a different browser?

    Best regards,
    Rikard

    October 11, 2022 at 8:20 pm #1368491
    tiadrop

    what do you think is causing these issues with Chrome? It’s been very wonky since the latest update 5.1.2

    October 12, 2022 at 8:36 am #1368528
    Rikard

    Hi,

    The screenshot I posted is from Chrome, so I don’t think it’s a general problem. It’s likely that it’s local on your end. Please try clearing all caches and restat the browser, to see if that helps.

    Best regards,
    Rikard

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