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  • August 15, 2021 at 3:12 am #1316771
    lkerbyson

    I have a new install of WordPress. No plugins are running and it won’t allow the import of the demo files.

    August 16, 2021 at 4:30 am #1316862
    Nikko

    Hi lkerbyson,

    Thanks for giving us admin access.
    The reason why it’s not working on your site is that PHP ZipArchive Extension is not enabled.
    You can verify it in LayerSlider WP > Options > System Status (or go to the link in private content)
    You can check this article on how to enable it: https://bobcares.com/blog/enable-php-zip-extension-cpanel/
    Or you can request assistance from your hosting provider.
    Best regards,
    Nikko

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