Tagged: , , ,

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 6, 2017 at 3:03 pm #773226
    krtnkl

    Theme classic import doesn’t work as expected to be. The menu was mixed up also as the hyrearchy of pages did, and have not set up. Only home was visible. Some pages are missing which were on the demo like features, homepapage v11 etc.
    The page was streched to 1310 px. :) What is the correct px size of classic demo? This is the 4th question I think and there is no reply to any of them. May be the theme is not compatible with the latest version of WP, I don’t know. But I downloaded yesterday. I will try to build the website without using demo. I hope there is a refund chance.

    April 7, 2017 at 8:40 pm #774185
    Victoria

    Hey krtnkl,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.

    Best regards,
    Victoria

    April 7, 2017 at 9:55 pm #774218
    krtnkl

    Hey,

    I rearranged the menu, the demo theme is not so important although it is mixed but I use it to learn the Enfold so it is enough.
    FYI: I installed a child theme but didn’t do any changes yet to the theme.

    My real problem is the mobile menu I mentioned in my past forum issue. You didn’t use arrows to open the sub menus so for example you can’t click on Pages link. It opens submenu when you click.

    I think other problems about the choice “sidebar menu” are also the bugs of the theme but I will prefer to use top header so they are not problem for me now.

    Details are below. Please be careful with the info, if you enter the wrong info you will be blocked by the system.
    I am looking forward for your reply. Thanks.

    April 11, 2017 at 2:07 pm #776033
    Andy

    Hi,

    I get this message when trying to login:

    You are temporarily locked out

    You have been temporarily locked out of this system. This means that you will not be able to sign-in or use several other features that may compromise security. Please try back in a short while.

    Return to the site home page
    Attempt to return to the admin login page (you may still be locked out)

    If you are a site administrator and have been accidentally locked out, please enter your email in the box below and click “Send”. If the email address you enter belongs to a known site administrator or someone set to receive Wordfence alerts, we will send you an email to help you regain access. Please read this FAQ entry if this does not work.

    Send me an unlock email

    Generated by Wordfence.

    Best regards,
    Andy

    April 11, 2017 at 2:16 pm #776041
    krtnkl

    Hi,

    Yes because I removed that user account.
    How can I request a refund?

    April 12, 2017 at 5:18 am #776436
    Rikard

    Hi,

    You can request a refund through Envato/Themeforest, we don’t handle any transactions like that ourselves.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.