Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 5, 2016 at 5:45 pm #669071
    vantufen

    Hello support , Enfold is correctly installed on my WordPress installation, all works fine.
    If I access to my website by Safari / Chrome etc , layout is what expected but same access by Mobile iPhone or iPad, I see code instructions only.

    Details of the issues:

    1 home page is not showing sections, but showing instructions code
    2 if i access to menu , i correctly see the menu voices as i expected and see normally by web access but when I select , for example articles (for going on blog and read the articles ) , i see every post showed with first raw like : [av_textblock size="font_color=" color "=]
    this code instruction appears at the beginning of each post.

    3 If I select section of my website related to shop online (woo commerce pages) all works fine ! I can see products, buy button, product image and detail , also correct drop down menu like I was on the web.

    So problems are related for sure to front page and blog.

    Can you help me pls ?

    thx, Fabrizio

    August 8, 2016 at 5:16 am #669596
    Rikard

    Hey FABRIZIO,

    It looks like your site is down, could you check please?

    Thanks,
    Rikard

    August 17, 2016 at 12:52 pm #673694
    vantufen

    good afternoon , sito is online , if you can check my issue . i will appreciate.

    http://www.usarefinalcut.com

    thank you, Fabrizio

    August 22, 2016 at 7:00 am #675538
    Rikard

    Hi Fabrizio,

    Sorry for the late reply. I’m not sure what is going on there, could you try deactivating all plugins to see if one of them is causing a conflict please? Also make sure that you are running the latest version of the theme (3.7.1) http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Login details are not working, please check/verify so that we can have a closer look at the backend.

    Best regards,
    Rikard

    August 24, 2016 at 10:36 pm #677262
    vantufen

    Hi Rikard ,

    here is how I solved the problem:

    1 I updated all the plugins and also enfold theme at last version
    2 checked on iPhone problem was still present , so this update did t solve the issues , still have strange text looking from a mobile device.
    3 i disable every plugin one at time , when I arrived to jetpack , here was the problem. with Jetpack off , contents on mobiles was perfect , I could see my website like on desktop.

    4 I re-enable jetpack (thinking now won’t work ! ) and all was fine. It seems that reset of the jetpack plugin solved the issues.
    5 I had still errors on contact form , so i create again the page using this time the component “contact form”included into the enfold editor.

    Now also contact form is visualised in correct way.

    so all the issues from the moment seems to be resolved .

    just for your info, let me know if you wanna still check my installation looking inside the backend

    thanks , Fabrizio

    August 26, 2016 at 5:02 am #677915
    Rikard

    Hi Fabrizio,

    Great, glad you got it working and thanks for sharing your solutions :-)

    We don’t need to check your installation if you have all your problems fixed. We’ll leave the thread open in case you should have any further problems on the topic.

    Best regards,
    Rikard

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