Viewing 22 posts - 1 through 22 (of 22 total)
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  • #1251177

    I’ve seen this issue in the forum but there has been no response as to how to fix it. I’ve updated all plugins, the theme, and the latest version of WP. When I click on theme options in the top menu, none of the options below it are available and there is no sidebar to those options in the theme options dashboard. Need help!

    #1251600

    Hey jolynndeal,

    Thanks for the login details. The theme options on your site are showing fine on my end, please try using a different browser, or an incognito/private window in your current browser.

    Best regards,
    Rikard

    #1255719

    Hello,
    same problem here, different browsers, different machines, privacy on/off: No Enfold Dashboard sidebar.

    Plus: No activity when choosing the option from the top menu bar.

    Any suggestions?

    Best regards,
    KW

    #1255724

    Hey @hundianer,

    You are currently using an older version of the theme, 4.5.3. Please update Enfold to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/ and that should help :)

    Cheers!
    Yigit

    #1255728

    Hello,
    thank you!
    Updating was my 1st intention, but i´m using a child theme and an update option is not displayed in the dashboard. Sorry, i´m not good at this…

    THX,
    KW

    #1255732

    Hi,

    No worries at all!
    You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert your Personal Token in Enfold child theme options to receive auto updates :)

    Best regards,
    Yigit

    #1255742

    Hmm, why doesn´t this work?

    (see PC)

    Thank you,

    KW

    #1255745

    Hi KW,

    I have updated the theme for you. You have API keys in Enfold theme options which are deprecated so please replace them with Personal Token – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token :)

    Best regards,
    Yigit

    #1255765

    Wow, thank you very much!!!

    Have a pleasant evening and best regards,
    KW

    #1255783

    Hi,

    Thanks you too!

    We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread :)

    Best regards,
    Yigit

    #1255789

    I’m having the same issue. I have a current token for the site, and can’t access the update section to verify from the site,

    I updated the theme this morning.

    I have no access to any of the options nor will the pages come up in the editor.

    Using Enfold child as well

    • This reply was modified 4 years, 1 month ago by mmaack.
    #1255800

    Hi,


    @mmaack
    Could you please start a new thread under Enfold sub forum, attach temporary admin logins in private content field and share a link to your thread here so we can look into it? :)

    Best regards,
    Yigit

    #1255802

    This issue was resolved for me. Thanks!

    #1255918

    Hi jolynndeal,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1256243

    I’m having this same issue. I can’t tell what version of Enfold I’m using and there’s no option to update. I’ve created the personal token but where do I insert that?

    #1256323

    Hi @iveyeng,

    You seem to forgot to attach a link of your website :)
    Issue was caused by older version of the theme most likely, so please try to update the theme to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Yigit

    #1256525

    Hello Yigit,

    I’m not able to update. via the dashboard or the theme options. There’s no button or notification (sidebar is blank) that says I need to update. Although I can see that I’m running Enfold 4.5.7 and Enfold child 3.0.8. And you said there’s a newer version of the theme. Please advise.

    #1256764

    Hi @iveyeng,

    Your Personal Token was inserted but was not verified in Enfold theme options so I went there and verified it. Then, I updated the theme to the latest version and cleared cache.

    Please review your website :)

    Best regards,
    Yigit

    #1259901

    I am having the same issue. Just updated to 4.7.6.4 and it still isn’t displaying properly.

    #1259914

    Hey @argusnet,

    Please make sure you have flushed cache.
    If that does not help, could you please start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it?

    Regards,
    Yigit

    #1260186

    That worked. Sorry, I should have done that before.
    Thanks

    #1260192

    Hi @argusnet

    No worries at all! Glad it worked :)

    Let us know if you have any other questions or issues!

    Best regards,
    Yigit

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