Theme crashes site

HI, we had a previous version of enflod (5.6.9), we bought the latest version of enfold, now when we activate the new version it crashes our site.

Please can you help?! I have added user and password here

The error we get is

Warning: require_once(zip://#archive): Failed to open stream: operation failed in /wordpress/wp-includes/template.php on line 810 Fatal error: Uncaught Error: Failed opening required ‘zip://#archive’ (include_path=’.:/usr/share/php’) in /wordpress/wp-includes/template.php:810 Stack trace: #0 /www/wp-content/plugins/enfold-wp-plugin/enfold-wp-plugin.php(13): load_template(‘zip://#archive’, true) #1 /wordpress/wp-includes/class-wp-hook.php(324): wp_enfold_theme_load(”) #2 /wordpress/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #3 /wordpress/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /wordpress/wp-settings.php(752): do_action(‘wp_loaded’) #5 /www/wp-config.php(107): require_once(‘/wordpress/wp-s…’) #6 /wordpress/wp-config.php(5): require(‘/www/wp-config….’) #7 /wordpress/wp-load.php(50): require_once(‘/wordpress/wp-c…’) #8 /wordpress/wp-admin/admin.php(35): require_once(‘/wordpress/wp-l…’) #9 /wordpress/wp-admin/themes.php(10): require_once(‘/wordpress/wp-a…’) #10 {main} thrown in /wordpress/wp-includes/template.php on line 810