Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • September 26, 2016 at 10:54 pm #691992
    ejo14

    I updatred to the new version of the theme and now it is broken, please help

    September 26, 2016 at 11:18 pm #692001
    Jordan

    Hey ejo14,

    Could you please also provide administrative login details to your WordPress dashboard so that we can have a closer look.

    Best regards,
    Jordan

    September 26, 2016 at 11:24 pm #692004
    ejo14

    Sure, thanks for the prompt reply

    September 27, 2016 at 2:55 pm #692251
    ejo14

    Theme still broken, please provide update asap please.

    September 27, 2016 at 3:03 pm #692259
    Yigit

    Hey!

    Please try de-activating all active plugins and check if that helps. If it does not, please try re-updating the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    September 27, 2016 at 3:30 pm #692282
    ejo14

    This is the newest version of the theme.

    September 27, 2016 at 3:34 pm #692286
    ejo14

    Why did you ask for my admin info??

    September 27, 2016 at 3:36 pm #692288
    ejo14

    This sucks, so I deactive all of the plugins now everything is down with this error: Fatal error: Call to undefined function wp_cache_get() in /home/isfl/public_html/wp-includes/option.php on line 1117

    September 27, 2016 at 3:36 pm #692289
    Yigit

    Hey!

    I know it is the latest version of the theme but some JS files seem to be broken and re-updating the theme manually and overwriting them should help. Also, have you tried de-activating all active plugins as i suggested above?

    @Jordan     wanted to check backend in my opinion.

    Regards,
    Yigit

    September 27, 2016 at 3:38 pm #692292
    Yigit

    Hi!

    It is not a theme file but a WordPress core file which means issue is not with the theme. Please try re-installing WordPress as well.

    Cheers!
    Yigit

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