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  • January 22, 2018 at 1:13 pm #900786
    EATIP

    Hi,

    I’m having a massive issue with the Enfold theme: I uploaded it through WordPress, which went well until I tried to activate it. It just crashed my entire website.
    Any idea of what’s going on?

    I really appreciate any help you can provide.

    Maurine

    January 22, 2018 at 2:42 pm #900815
    Yigit

    Hey,

    Could you please post FTP and WP admin logins here privately so we can look into it? :)

    Regards,
    Yigit

    January 23, 2018 at 11:52 am #901390
    EATIP
    This reply has been marked as private.
    January 23, 2018 at 4:04 pm #901513
    Yigit

    Hi Maurine,

    Thanks for the info!

    We have updated your theme via FTP. Please review your website :)

    Best regards,
    Yigit

    January 24, 2018 at 10:52 am #902036
    EATIP

    Hi Yigit,

    Thank you very much it works perfectly!

    Could you tell me what was the issue with the template activation (so I can solve it in the future if it happens again when I have to update the theme)?

    Best Regards,

    Maurine

    January 24, 2018 at 2:09 pm #902139
    Yigit

    Hi,

    There was a PHP version related issue however our devs already added a PHP backwards compatibility in Enfold 4.2.2 which will be released soon so it should not happen again in future :)

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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