-
Posts
-
This page isn’t working bestwebhostingcompanies.org is currently unable to handle this request.
HTTP ERROR 500
i contacted my hosting and they told me because the theme i used, then i came back and download (https://themeforest.net/downloads) but it sounds not work too, i cant even login wp. i didnt update this theme for years, so now i can download and upload to website again in order to make it works?
Thank you very muchHey dinhgilbert,
Can you please check server log for error?
Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/
Best regards,
VictoriaHi Victoria,
I tried this guide but seem not work for me, my hosting support to change the theme and the website work but i still had problem with the wp login, without this i can’t change the theme, right now i come and download the them again, then i give to my hosting they can upload to my website? is the theme ok now if i come back to download it? also i need a new theme for my website, i will buy it again upon your reply to me since i not sure how it work without updating for years…i didn’t receive your response for 4 days, not sure how to contact regarding the theme completed stop working
Hi,
You can still download the theme as long as you have your themeforest account. If you can’t login then you have to update the theme manually. Here’s how: https://kriesi.at/documentation/enfold/install-enfold-theme/#reinstall-or-update-using-ftp
A short read about updating: https://kriesi.at/archives/the-complete-guide-to-updating-enfold
Best regards,
IsmaelI have a hard time to make it work again, i upload in Cpanel, but then came to WP i didn’t see there, i tried to upload directly from WP but when click on “add new” and then “Upload Theme” it didn’t give me anywhere that i can upload, nothing from here, i guess this issue from WP, but your experience is best, you know what should i do?
Hi dinhgilbert,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi Victoria,
Thank you so much for being here, i now upload ok (since the theme WP need to be update, otherwise not work) but the file upload failed, i may not do right when i first download the theme or so. So far the website completed stop working my hosting company told because of the theme i used, so i gave a try to change the theme and website work. Please take a closer look and let me know if i did sthing wrong, no rush, i truly appreciate your time to help. (u:admin)
Thank youHi,
Thank you for the update. I think you forgot the username though. And please include the login details of the file server so that we can edit the theme if necessary. Make sure that the uploaded theme is version 4.5.3.
Best regards,
IsmaelHi Ismael,
i did send the user at the end but you may didn’t think that, i didn’t remember the file server login since i didn’t use for years, but the hosting i have. Please let me know if you needHi Victoria,
I didnt see your reply msg in my email, i didnt remove Enfold but my host company tried to help for website work by replacing other WP theme, i can’t upload, i dont know whyHi,
The theme is not available in your site. Please try to upload it inside the wp-content > themes folder manually via FTP. Unfortunately, we can’t help you with the theme installation as stated on our support policy.
The documentation should help:
// https://kriesi.at/documentation/enfold/install-enfold-theme/
// https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-installBest regards,
IsmaelI can’t upload vis FTP, but i tried to log in my FTP acct and saw the theme still there.
I came back to WP upload with the new link you sent, and it appear as below (regardless many times tried to upload, it seemed the theme has problem inside)
Installing Theme from uploaded file: themeforest-4519990-enfold-responsive-multipurpose-theme.zip
Unpacking the package…Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Hi,
You’re actually uploading the whole theme package including the documentation files, licenses etc. Please extract the actual theme or Enfold zip file from the theme package (hemeforest-4519990-enfold-responsive-multipurpose-theme.zip) and upload that one. Have you tried that?
Best regards,
Ismaelok, i just tried to delete the Enfold inside Cpanel since it failed with notice the them already exist, it works now, i still need you take a look for that is the new version? and in the future if any update coming how can i know?
Hi,
Great! Glad that you managed to install it. Yes, that is the latest version. You can check for the latest version in the Enfold > Theme Update panel, but you need to generate a token first.
// https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
Best regards,
Ismael
- You must be logged in to reply to this topic.