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  • March 13, 2017 at 11:47 pm #760332
    mcourbot

    Hi,

    I’ve got a problem with the MAsonry element. I didn’t change anything on my website, but I have a bug when I use a Masonry element linking to a category with still doesn’t contain any articles: the Masonry show ALL my website articles, which is a real problem !!!

    Can you fix it please ?
    Exemple: http://www.ec-boileau-montrouge.ac-versailles.fr/cm1/

    March 15, 2017 at 6:26 am #761146
    Nikko

    Hey mcourbot,
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    March 15, 2017 at 10:11 am #761260
    mcourbot

    Here are the informations !
    You can deactivate plugins but please you need to put them back online quickly !

    Regards

    March 19, 2017 at 8:11 am #763117
    Ismael

    Hi!

    We can’t reproduce the issue on our installation. Selecting an empty category displays nothing. Did you add any modifications or edit any of the theme files? We would like to check the theme files but the Appearance > Editor panel is missing. Please enable it for the account.

    Regards,
    Ismael

    March 19, 2017 at 12:37 pm #763179
    mcourbot

    Hi Ismael,

    We are on a muti site installation, that can be the problem. But I can’t grant you acess to the files, this is a school website, only the academy has access to it…

    We didn’t have this problem last month, so it’s quite a new problem…

    Regards

    March 20, 2017 at 6:41 am #763498
    Ismael

    Hey!

    I’m not sure what’s causing the issue. And we can’t help you further if we can’t inspect the site. A simple solution is to remove the masonry element temporarily since you’re selecting an empty category. Just add it back once the category is filled.

    Cheers!
    Ismael

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