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May 5, 2016 at 5:18 pm #627920
Hello I bought the theme Enfold WordPress. Initially everything was ok but then, as a result of an upgrade, within WordPress images are displayed in the browser while not. The site is http://www.ciofani.it
What can be the cause?
Thank youMay 5, 2016 at 5:27 pm #627925Hey dolcida,
Thanks for getting in touch with us!
Please update the theme to the latest version if you have not done so. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.
Best regards,
JordanMay 5, 2016 at 5:34 pm #627929Very well! Update the theme and if the problem persists you re-contact. Thank you
May 5, 2016 at 5:57 pm #627935Hi,
Yes, let me know if you experience any issues after updating.
Best regards,
JordanMay 12, 2016 at 12:28 am #631025Hello, four days ago I sent you in private credentials to log in the admin site.
When will it be possible to have an answer on the cause of the problem?
Thank youMay 12, 2016 at 12:39 am #631032Hi!
I cannot see login credentials on this thread. Can you please post them again?
Regards,
YigitMay 12, 2016 at 9:41 am #631240Hello credentials I had sent in “Private Content”
I send you ever again “Private Content”May 12, 2016 at 1:48 pm #631359Hi,
Sorry but private content field is still empty – http://i.imgur.com/PbMPj4l.png?1
Best regards,
YigitMay 12, 2016 at 3:22 pm #631424May 12, 2016 at 3:23 pm #631425I did it!
May 12, 2016 at 3:24 pm #631427Sorry…
May 13, 2016 at 3:10 pm #632079Hi,
You are currently using an older version of the theme. Please update Enfold to the latest version 3.5.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
Best regards,
Yigit -
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