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  • May 2, 2018 at 1:55 pm #950047
    yuri

    I am Japanese. I’m sorry that I am not good at English, so I am sorry for the difficult-to-understand sentences.
    I am using an older version of Enfold 3.4.7.
    WordPress is the latest version of 4.9.5.
    There are two problems I have.
    First of all, Fullscreen Slider has stopped working.
    Although it is put in Home, it will not be displayed with loading screen all the time. This is when you turn on Page Preloading of Enfold Theme Option.
    When it is turned off, the page is displayed, but the background becomes black in the place where Fullscreen Slider is set, and the contents of the lower side are not displayed.
    However, deleting the Fullscreen Slider part is displayed.
    I tried to renew Enfold’s version, downloaded the latest version, uploaded a new one using FTP, but it did not work. Since I could not get into the management screen, I intended to restore the original data that I was backing up. But as soon as I did it, this phenomenon occurred.
    I set the PHP version to 7.1, but since the contents of the fixed page of the management screen is no longer displayed, it has returned to 5.6.

    The other point is that if you attempt to display the instagram with a widget, “Instagram has returned invalid data.” Will be displayed.

    If you have any other necessary information etc, please tell us.

    Thank you.

    • This topic was modified 6 years, 7 months ago by yuri.
    May 3, 2018 at 10:10 am #950610
    Victoria

    Hey yuri,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 3, 2018 at 11:22 am #950668
    yuri
    This reply has been marked as private.
    May 3, 2018 at 11:39 am #950685
    yuri

    Hello Victoria
    I put wordpress url and id,pw in the private content box.
    Thank you for your consideration.

    May 3, 2018 at 1:55 pm #950770
    yuri

    Since it is troubled if the site is not displayed, we fixed the home screen fixed page. It is a fixed page name “Home 2”. I made the top image a still image. The previous top page is “Home” and we are keeping it private.

    May 4, 2018 at 10:23 am #951493
    Victoria

    Hi yuri,

    I do not see your credentials in private. Do you still need help or is it fixed for now?

    Best regards,
    Victoria

    May 4, 2018 at 2:37 pm #951695
    yuri
    This reply has been marked as private.
    May 5, 2018 at 8:37 am #952059
    Rikard

    Hi,

    Thanks for that, though I get a 403 error on the login page:

    403 Error
    現在、このページへのアクセスは禁止されています。
    サイト管理者の方はページの権限設定等が適切かご確認ください。

    Also, did you try to update to the latest version of the theme (4.3.1)? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    May 5, 2018 at 11:59 am #952091
    yuri
    This reply has been marked as private.
    May 5, 2018 at 3:16 pm #952121
    yuri

    If you are looking at my page, I will contact you because there is a change with what I previously contacted.
    The one with the fixed page name “Home” is the page that is normally viewed. Here the main image of the top page is stationary. Fullscreen Slider is inserted on the top page previously used by “Home (old)”. This page is not displayed properly. Currently it is hidden.

    Thank you.

    • This reply was modified 6 years, 7 months ago by yuri.
    May 6, 2018 at 10:13 am #952298
    yuri

    I updated the enfold version to 4.3.1 in a way that Mr. Rikard indicated. In that case, the Fullscreen Slider is now displayed correctly, and the Instagram widget also worked. I think that it is caused by the version of Enfold being old.

    The problem was solved.

    Thank you very much for your help.

    May 7, 2018 at 4:03 am #952454
    Rikard

    Hi Yuri,

    Great, glad you got everything working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    May 13, 2018 at 12:21 pm #956012
    yuri

    You can go ahead and close it for now.
    If I come across something else, I will let you know.

    Thank you!

    May 14, 2018 at 5:42 am #956236
    Rikard

    Hi Yuri,

    Great, I’ll close this for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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  • The topic ‘The Fullscreen Slider is not displayed and the Instagram widget does not work’ is closed to new replies.