Viewing 16 posts - 1 through 16 (of 16 total)
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  • June 15, 2015 at 1:15 pm #459262
    javierebollar

    Hello, after the last update (Enfold) the full slide video (Demo-HomeV9) don’t work. Have you got any solution to this problem?

    June 16, 2015 at 2:47 pm #460059
    Yigit

    Hi javierebollar!

    Can you please post the link to your website? Have you tried de-activating all active plugins and check if that helps?

    Best regards,
    Yigit

    June 16, 2015 at 2:59 pm #460067
    javierebollar

    I tried, and not working. In your ThemeForest demo does not work, see you…
    http://kriesi.at/themedemo/?theme=enfold-overview

    June 16, 2015 at 3:09 pm #460074
    Yigit

    Hi!

    I will report it. Thank you. I have just tried YouTube videos and they are working fine on my local installation. Can you please check if they work fine on your end as well?

    Regards,
    Yigit

    June 16, 2015 at 5:09 pm #460174
    jonasis

    Hi, just wanted to pick up on this, I have several websites using Enfold with the fullscreen Vimeo player.
    None of them are working anymore, only thing I see is a freeze frame after the Vimeo loader…

    I’ve noticed some other people in the forum are having the same problems:
    https://kriesi.at/support/topic/video-not-working-2/
    https://kriesi.at/support/topic/full-screen-slider-vimeo-not-playing-either-on-autoplay-or-manually/
    https://kriesi.at/support/topic/homepage-hero-area-video-backup-not-playing/

    Hope there will be a fix for this soon, thanks!

    • This reply was modified 9 years, 5 months ago by jonasis.
    June 16, 2015 at 5:13 pm #460184
    Yigit

    Hey!

    Thank you for your input. We have reported the issue to our devs and it will be looked into as soon as possible. YouTube videos are working fine on my local installation. If possible, please use YouTube videos temporarily.

    Best regards,
    Yigit

    June 16, 2015 at 5:19 pm #460190
    jonasis

    Thanks Yigit.
    Our video loops run from a Vimeo Plus account and are set to private on Vimeo so they’re not visible there.
    I don’t think that option exists on YouTube?

    Fingers crossed that the Vimeo option will work again soon!

    June 17, 2015 at 1:15 pm #460713
    Ismael

    Hi!

    Please try to edit js > avia.js, look for the /*Vimeo Frogaloop API for videos*/ section. Replace everything with this code: https://secure-a.vimeocdn.com/js/froogaloop2.min.js

    This is just a test so we’re not sure if it will fix the issue. The video might not autoplay, try to click on it to play the video.

    Best regards,
    Ismael

    June 17, 2015 at 5:14 pm #460882
    javierebollar

    It doesn’t work.

    June 18, 2015 at 7:24 am #461131
    Rikard

    Hi!

    Other users have reported Ismaels fix as working, could you provide us with a link to the site in question so that we can take a closer look please?

    Regards,
    Rikard

    June 18, 2015 at 12:51 pm #461236
    jonasis

    Hi Rikard,

    What happens next? WIll this fix be embedded in the next theme update or do we have to do a manual fix on all sites from now on (and what happens with that code after a theme update in that case)? Thanks!

    June 18, 2015 at 2:14 pm #461318
    Ismael

    Hi!


    @jonasis    : Did it work in your installation? If it does then it will most likely be included on the next update.

    Regards,
    Ismael

    June 18, 2015 at 9:23 pm #461600
    jonasis

    Hi Ismael,

    Just checked it on one of the sites, it’s working.
    Could you tell me how this bug happened, everything was working fine until some days ago, don’t think I’ve updated my themes or is the theme being updated automatically? Thanks!

    June 19, 2015 at 3:32 pm #461984
    Andy

    Hey!

    maybe the theme got updated for your installation or it was just a caching issue. Glad it’s working for you now :).

    Let us know in a new ticket if you have some more questions related to the theme.

    Regards,
    Andy

    July 10, 2015 at 10:16 am #471368
    markt8_gmbh

    Hi, we have the same problem. In one of our websites we are using Enfold with the fullscreen Vimeo player. It´s not working anymore, only thing I see is a freeze frame after the Vimeo loader. What can we do? Thanks for your help!

    July 13, 2015 at 9:28 am #472190
    Andy

    Hi!


    @markt8_gmbh
    Upgrade to the newest theme version (Enfold v3.2.3.). If that does not help try to deactivate all plugins to check if one is causing this issue. Please open a new ticket if you still need help, as it gets too confusing otherwise in this thread.

    Best regards,
    Andy

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