Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • January 26, 2021 at 12:44 am #1275356
    micwat

    Hi,

    I have been trying to get https://theeventscalendar.com/ to work on our site and every time I install it I start getting 500 error and/or “There has been a critical error on your website. Please check your site admin email” … when I’m logged in as the admin and I’m trying edit anything.

    The site works on the frontend and does not crash, however every other attempt to edit a page creates one of these errors. I continue to hit refresh until the site allows me to move forward.

    Please help!

    Thanks,

    Mike Watson

    January 27, 2021 at 6:05 am #1275664
    Rikard

    Hi Mike,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 27, 2021 at 7:05 pm #1275855
    micwat

    Hi Team,

    I sent the requested information. I reinstalled The Events Calendar to ensure that you see both the 500 error and the critical error message that I receive when logged in as the admin and when I trying to do anything. It’s intermittent but it comes back as soon as I do activate the plugin.

    Thank you for your help.

    Michael

    January 27, 2021 at 8:21 pm #1275865
    micwat

    Oh by the way … that link in my last reply is not what’s installed. You will see it on the site.

    I installed the https:// theeventscalendar . com / :-) Not sure why that link gets hijacked :-)

    January 28, 2021 at 8:05 am #1275996
    micwat

    One more thing … if you encounter the errors trying to login, just keep hitting refresh until you can get in.

    Thanks,

    MW

    January 29, 2021 at 5:32 am #1276238
    Rikard

    Hi,

    Thanks for that. Does it make any difference it you disable all other plugins, or activate the parent theme?

    Best regards,
    Rikard

    January 29, 2021 at 6:00 am #1276243
    micwat

    Hi Rikard,

    The only time I have this issue is when I active the events plugin.

    I have not activated the parent theme. Only the child theme.

    Thanks,

    Mike

    February 3, 2021 at 5:49 am #1277236
    Ismael

    Hi,

    Thank you for the info.

    There is a critical error in the site, so we are not able to access the dashboard. Please correct the issue or disable the plugin temporarily so that we could access the site, and post the FTP details in the private field so that we could debug the issue further.

    Best regards,
    Ismael

    February 3, 2021 at 8:15 pm #1277445
    micwat

    Hi Ismael,

    I deactivated the plugin. You can access the dashboard now. Check private for other info.

    Thank you for your help.

    Mike

    February 4, 2021 at 6:03 am #1277539
    Ismael

    Hi,

    Thank you for the info.

    We cannot access the file server using the account info above, unfortunately. Please check it carefully, or provide another login account and make sure that it is not limited to certain IP addresses and is accessible from these countries.

    // https://kriesi.at/about

    Best regards,
    Ismael

    February 4, 2021 at 6:32 pm #1277761
    micwat

    This is a yahoo hosted account. Here are the directions on how to access their ftp. Let me know if this does not work with you ftp client.

    https://help.smallbusiness.yahoo.net/s/article/SLN29176?_mod=1

    I was just able to access the server using YOUR login (the one that i sent in the private content area and these instructions.)

    • This reply was modified 4 years, 1 month ago by micwat.
    February 5, 2021 at 3:54 pm #1278059
    Ismael

    Hi,

    Thank you for the info.

    Unfortunately, we are still not able to access the file server using the login account above. It is possible that the FTP account is limited to a certain IP address, and it is also possible that the country where we are trying to access it from is blocked. You may need to ask your hosting provider to check your server or ask them to configure the FTP account properly.

    We cannot enable the plugin without access to the file server because we might break the site without any means to revert it back to a working point.

    Best regards,
    Ismael

    February 9, 2021 at 10:54 pm #1279267
    micwat

    Hi,

    Please advise me on what to look for here. (I have access)

    I am not sure why you cannot access the site but it most likely has something to do with Yahoo’s hosting. My client chose this awful host, not me so my apologies for it not working.

    I just tried activating the plugin again and as soon as I did from my admin login, the fatal error page popped up. It’s so frustrating as I really like that plugin and I love Enfold. I have over 20 sites running on the them and this is the first time I have ever had an issue like this.

    Let me know what to look for and I will try.

    ALSO: Is it possible to do a live Zoom or Google meet session so that someone from your org good guide me through what to do?

    Thanks,

    Michael

    February 10, 2021 at 1:34 pm #1279427
    Ismael

    Hi,

    Thank you for the update.

    We will try to help you debug the issue. First thing that we could do is set the installation to debug mode and enable the error logs so that we could check for any errors generated by the plugin. To do that, we have to edit the wp-config.php file and add this code.

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', true);
@ini_set( 'display_errors', 1 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

    // https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

    After adding the code, refresh the page, then activate the plugin again. Once the error occurs, look for any error messages in the screen or check the wp-content > debug.log file and post the error messages here.

    What is the current PHP version? You may need to upgrade it to version 7.3, or to version 8.0 if it is already available in your server.

    Best regards,
    Ismael

    February 10, 2021 at 9:02 pm #1279606
    micwat

    It looks like we have a memory problem? If yes, I’ll ask the host to increase it.

    [10-Feb-2021 18:53:35 UTC] PHP Fatal error Allowed memory size of 67108864 bytes exhausted (tried to allocate 8192 bytes) in /wp-content/plugins/the-events-calendar/common/vendor/freemius/includes/class-freemius.php on line 3665

    [10-Feb-2021 18:53:35 UTC] PHP Fatal error Allowed memory size of 67108864 bytes exhausted (tried to allocate 32768 bytes) in /wp-content/plugins/wpforms-lite/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler_Lock.php on line 1

    [10-Feb-2021 18:53:53 UTC] PHP Fatal error Allowed memory size of 67108864 bytes exhausted (tried to allocate 4718592 bytes) in /wp-content/themes/enfold/css/dynamic-css.php on line 556

    [10-Feb-2021 18:53:53 UTC] PHP Fatal error Allowed memory size of 67108864 bytes exhausted (tried to allocate 4718592 bytes) in /wp-content/plugins/wpforms-lite/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler_Lock.php on line 8

    February 10, 2021 at 11:21 pm #1279618
    micwat

    Hi team … I think I fixed it.

    1. Used your directions to debug
    2. Found that it was a critical error based on php memory limits
    3. Used Mozilla to edit the wp-config.php file
    4. It appears to be working :-)

    Thank you for helping me! The problem is that Yahoo has a file manager on their admin page that shows the files but it will not open wp-config.php . It opens every file but that one and their support team is as good as a rubber boat with a hole in it.

    Thank you for the guidance.

    MW

    February 11, 2021 at 8:58 am #1279673
    Jordan Shannon

    Hi,

    Did you need additional help, with this topic or shall we close?

    Best regards,
    Jordan Shannon

    February 11, 2021 at 8:50 pm #1279859
    micwat

    Sup Jordan!

    Thank you for checking in! We’re good to go and you can close this ticket/topic.

    My appreciation to the community for the help!

    Mike Watson

    February 12, 2021 at 11:18 am #1279953
    Nikko

    Hi Mike Watson,

    We’re happy to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

  • Author
    Posts
Viewing 19 posts - 1 through 19 (of 19 total)
  • The topic ‘The Events Calendar Critical Error For Admin’ is closed to new replies.