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  • December 17, 2019 at 1:43 pm #1166823
    zqmaqma

    The editor pages cannot load correctly.
    When i click into one new post page, or new page page, the editor functions cannot be used.
    The buttons doesn’t work. The content which have been edited before is not displayed totally.
    Please help me to solve this problem.

    December 18, 2019 at 7:00 am #1167131
    Rikard

    Hey zqmaqma,

    Thanks for the login details, please upgrade the account to have admin rights as well.

    Best regards,
    Rikard

    December 18, 2019 at 9:48 am #1167186
    zqmaqma

    Hi Rikard,

    So thanks for your kind reply. the account has been updated.

    December 19, 2019 at 4:01 pm #1167781
    Nikko

    Hi zqmaqma,

    Thanks for providing us admin access.
    However you are using a really old version of Enfold (3.5.3), the latest version is 4.6.3.1, can you try to backup your site and then do the update via ftp, you can find the instructions here: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
    You will also need to update your wordpress version, however be aware also that you will need to have your php version to be atleast 5.6.3 or above. WordPress recommends using php 7.3

    Best regards,
    Nikko

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