Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #672625

    Hello,

    I have two buttons on my home page, sometimes they’re there and sometimes they aren’t. I’m using Thrive Leads plugin, so when you click on a button. It opens an email form.

    However, the button at times cannot be seen on the page. Other times it shows up “lead” on the page. Meaning, the page will be fully loaded but no buttons. They will pop-up seconds later. I have two buttons on the page. They are at 41records.com

    Thanks,

    David

    #672733

    Hey David,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    #672815

    Hey Yigit,

    Requested in below.

    Ok, if you have to deactivate pluggins to get to the bottom, ok.

    #673425

    Hi Yigit,

    Has anyone been able to take a look yet? I have not heard back from anyone.

    Thanks much,

    David

    #674476

    Hi,

    We are very sorry for the delay. The buttons “Get this time” and “Right on time” are there every time I load the page. Which browser are you using?

    Best regards,
    Ismael

    #674832

    Yes, I knew that would be an issue. It’s intermittent. I’m using Safari.

    #676356

    Hi,

    I can see the email field with the buttons just fine on Safari:

    View post on imgur.com

    Or about which elements are you talking about? please provide us screenshots to make things clear for us.

    Best regards,
    Andy

Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.