Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 16, 2021 at 4:31 pm #1321260
    Jan_FtFA

    Hello Kriesis team
    I have two websites with the Enfold theme on which the cookie bar keeps on coming back after multiple visits. For some time it is okay and then at a new visit the cookie bar pops up again. It happens on both Firefox and Chrome (but not necessarily limited to these browsers).
    What needs to be done to avoid this?
    Best regards,
    Jan bol

    September 18, 2021 at 4:25 am #1321426
    Rikard

    Hi Jan,

    Thanks for the login details. I can’t reproduce this problem on my end, could you try loading the site in an incognito or private browser window to see if that helps please?

    Best regards,
    Rikard

    September 20, 2021 at 4:09 pm #1321652
    Jan_FtFA

    Hi Rikard,

    Thanks for your reply.

    About the incognito browser. It is not clear to me how this would help solving this problem, but I visited the site in an incognito browser and got the cookie bar, as expected. Visiting the site incognito as well as clicking okay on the cookie bar in the incognito browser did not affect the cookie bar behaviour for the non-incognito website/browser.

    I reproduced the problem on the associated test site by reloading an old backup of the site (WP 5.7.2 dated May 18, 2021). However, reloading more recent backups (also WP 5.7.2) as well as updating WP, plugins or the Enfold theme does not reproduce the problem.

    On the other site (bolbrommobielen.nl) the problem reoccurred. Last week I updated and visited this site (and the associated test site (bolbrommobielen.nl/tst) and there was no cookie bar. However, when I visited both these sites today the cookie bar popped up again. Note that I did not change anything since last week, so I am clueless why this happened. On bolbrommobielen.nl I clicked OK in the cookie bar, but in the test site I left the cookie bar open, so we can investigate this set up (see private content for credentials). Note that the problem occurred on both, FF and Chrome on an Ubuntu desktop and a Windows laptop, so it is not browser or OS related.

    Best regards,
    Jan

    • This reply was modified 3 years, 1 month ago by Jan_FtFA.
    September 20, 2021 at 5:23 pm #1321673
    Jan_FtFA

    Update:
    I noticed that the problem also reoccurred on autocenterbol.nl. Do you also get the cookiebar again now on this site?

    September 21, 2021 at 6:56 pm #1321816
    Jan_FtFA

    Hi Rikard,

    I can reproduce the problem consistently on the bolbrommobielen.nl and bolbrommobielen.nl/tst (the associated test site) by just waiting some 10 min and then reloading the page (Shft Ctrl R).
    The cookie consent settings for both sides are slightly different. The test side reloads after clicking OK; the normal site doesn’t. This, however, does not influence the problem behaviour.
    Note that the problem occurs consistently on Ubuntu FF & Chrome and Windows 8 FF & Chrome.

    The problem reoccurred for autocenterbol.nl, however, in this case it is far less consistent. It reoccurred again after I reloaded an old back-up, but I can not reproduce the problem by reloading the same back-up again. Also the problem does not reoccur by simply waiting 10 min for this site and the associated test site.

    So it is better to focus on bolbrommobielen.nl and bolbrommobielen.nl/tst. I wonder if you also can reproduce the problem by just waiting 10 min. Note that both these sites have the latest WP (5.8.1) and Enfold (4.8.6.2) updates. Furthermore, the credentials for the normal site are the same as for the test site (see private date of my former update).

    I hope this information enables you to locate the cause of this problem. Please let me know if you need more information.

    Best regards,
    Jan

    September 25, 2021 at 5:40 pm #1322294
    Jan_FtFA

    …Is there any progress on this issue?

    September 27, 2021 at 7:18 pm #1322535
    zimbo

    @Jan_FtFA : one of my sites suddenly started doing this today after I updated to WP 5.8.1. (Note for mods – it is still running Enfold 4.8.6.1)

    I went into Chrome settings and deleted all the cookies for that site – and the problem went away.

    I did not get the time delay issue you report. When the cookie bar was re-appearing on every page even after clicking ‘OK’, the bar re-appeared on every new page selected, all the time.

    PS. I experienced the same problem on another Enfold site (which took a couple of attempts at deleting cookies, but eventually the problem went away) but did not get it on a 3rd. So who knows what’s going on…

    September 28, 2021 at 5:26 pm #1322661
    Jan_FtFA

    @zimbo : thanks for your input. Unfortunately in my case this makes no difference. I deleted all cookies in Chrome but the behaviour stays the same.
    @mods : about the time delay: I noticed it is shorter than the 10 min I mentioned earlier. It is about 1 min.

    September 30, 2021 at 4:24 am #1322902
    Rikard

    Hi Jan_FtFA,

    I’m very sorry for the late reply. I checked the URL in private, the cookie notice disappears when clicking ok on my end, and it doesn’t come back after waiting for about 10 minutes. I couldn’t check the /tst/ site, since it’s asking for .htaccess login details.

    Best regards,
    Rikard

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