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AuthorPosts
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December 20, 2023 at 12:20 am #1428533
When on mobile view, the headlines are all very small and the formatting is wrong. I circled a couple things that are really wrong on Mobile view, but look fine on Desktop view. Can you help me figure out how to fix this??
THANKSDecember 20, 2023 at 1:18 am #1428538On the Home page, the right side “NEW PATIENT OFFERS” is really formatted bad on Mobile view and looks a lot different than Desktop view. Let me know how to fix this. thanks!
December 20, 2023 at 10:26 am #1428576Hi,
Thanks for the login details. The screenshot you posted is not publicly accessible, please change its status or upload it to a different service like Imgur or Snipboard for example.
Best regards,
RikardDecember 20, 2023 at 6:48 pm #1428626sorry about that. here is the link again
December 20, 2023 at 6:54 pm #1428627And this pdf shows the home page New Patient Offers on desktop view and Mobile view. Can we get these to be the same?
December 21, 2023 at 9:56 am #1428641Hi,
Thank you for the screenshot.
The heading seems to be resizing correctly on our end, but if you still want to adjust it, you can try this css code.
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ #top #wrap_all .av-special-heading.av-1kii6-20aefa4b8a1e86b824c2b08956737de9 .av-special-heading-tag, #top #wrap_all .av-special-heading.av-3yvx2-b3a74335a955a8c783977b3748088567 .av-special-heading-tag, #top #wrap_all .av-special-heading.av-12jlsm-3c4c1638e4edbfc505398e6c922fa44b .av-special-heading-tag, #top #wrap_all .av-special-heading.av-118a8u-b260f37eef566a9c2d56de7e85194bae .av-special-heading-tag { font-size: 1.2em; } }
Best regards,
IsmaelDecember 21, 2023 at 6:20 pm #1428685You are seeing it correctly? I’ve tried all mobile browsers and phone and none look right.
That last pdf I sent shows the home page “New Patient Offers” on desktop view and Mobile view. They are different and there is no background image or frame.
That code didn’t work either. Could this be a problem with some of my other code?
December 22, 2023 at 5:43 am #1428715Hi,
Thank you for the update.
This is how the site looks on our end.
Screenshot: https://1drv.ms/f/s!AjjTfXSRbKTvgs1ufnjVlXViDcnFwQ?e=ez75zV
As you can see, the “New Patient Offers” section has a background and border. Please try checking the site in incognito mode or perform a hard refresh.
Best regards,
IsmaelDecember 22, 2023 at 11:43 pm #1428768I just don’t get it. I’ve tried incognito, restart and I still get different looks. Attached is what I see on desktop in Incognito mode. How is this and why does it keep doing this? https://1drv.ms/f/s!Atqg7SALbc65gj4AZLh7W8aPia9W?e=wsFVLL
December 23, 2023 at 2:24 pm #1428780Hi,
When I checked your site the blue background color for the “COSMETIC, FAMILY & SPECIALTY DENTISTRY” section and the background image and font size for the “New Patient Offers” only show when I’m logged in. This is due to your caching plugin, WP Rocket, note that the cache settings shows the cache for mobile devices and logged out users:
So your WP Rocket cache needs to be cleared. I did this and checked your site again logged out and incognito and now your sections show correctly.
I checked with Windows in Chrome, Firefox, & Edge and it is showing correctly now, Please note that testing Safari can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
If you find that after making edits to your site you see this issue a again, I recommend disabling your caching plugin until you are done creating your site, often caching causes issues while people are creating the sites, your caching should be activated only after your site is done so you don’t need to fight with it.Best regards,
MikeDecember 27, 2023 at 7:54 pm #1428919Thank you!!!!
December 27, 2023 at 11:06 pm #1428930Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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