Text encoding problems after latest update

Hi Vital!

Have you tried editing one of the links which is not displaying properly? Does it display normally after editing? Also, there seems to be a few characters inserted before all your links which should not be there: http://imgur.com/IPfQYRK

Best regards,
Rikard

Hey!

The current font set (Open Sans) doesn’t support cyrillic and latin characters by default. Add this to the functions.php file:

function add_subset_func($fontlist) {
	$fontlist .= "&subset=latin,cyrillic-ext,latin-ext";
	return $fontlist;
}
add_filter('avf_google_fontlist', 'add_subset_func');

Cheers!
Ismael

Hi!

What happens when you create the testimonial again? Please replace the code with this:

function add_subset_func($fontlist) {
	$fontlist .= "&subset=latin,cyrillic";
	return $fontlist;
}
add_filter('avf_google_fontlist', 'add_subset_func');

If it doesn’t work, post the login details here. We would like to check it.

Regards,
Ismael

Hi!

Strange things can happen sometimes with different encodings, have you tried retyping one of the testimonials to see if it displays correctly?

Best regards,
Rikard

Hey!

Is the post content collation set to latin? or utf-8? Please check the database, go to wp_postmeta, click Search then input id “1881” to the post_id field. Look for the result with _aviaLayoutBuilderCleanData meta_key then click Edit. Go to the Structure then check if the meta_value’s collation is set to utf8.

Cheers!
Ismael

Hey!

The collation is correctly set to utf8 so I don’t think the problem lies there. Why are those rows duplicated? Each post or page should have a single _aviaLayoutBuilderCleanData meta_key, not 2 or 3 if I am not mistaken. Did you check each rows?

Cheers!
Ismael

Hi!

There are multiple rows with the _aviaLayoutBuilderCleanData meta_key, 3 to be exact. I’m not sure why there are multiple rows with that meta_key. There should be only one of that for each page or post. Check all collation or database character sets of the meta_value as suggested on the previous post (https://kriesi.at/support/topic/text-encoding-problems-after-latest-update/#post-419718). If possible, please give us a access to the database so that we can check it.

Best regards,
Ismael

Hey!

I checked the database and everything seems OK though I’m still not sure why the characters aren’t showing properly on your website. It works fine on our installations so it’s either a server configuration or a third party plugin that is causing the issue. Please try to deactivate all plugins then test the site again. Try to add this to the .htaccess file:

AddDefaultCharset utf-8

Regards,
Ismael

Hey!

Is it OK if we deactivate the plugins while checking the site? Please post the ftp login details here as well. For faster results, please hire a freelance developer to help debug the issue.

Cheers!
Ismael

Hi!

Please try to edit wp-config.php then look for this code:

/** Database Charset to use in creating database tables. */
define('DB_CHARSET', 'utf8');

Replace it with:

/** Database Charset to use in creating database tables. */
define('DB_CHARSET', 'koi8r_general_ci');

If it doesn’t work, test other character sets and collations provided here: https://dev.mysql.com/doc/refman/5.0/en/charset-cyrillic-sets.html

Best regards,
Ismael