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Hi,
I’ve started a new thread as nobody has responded to two messages i’ve left on an existing thread and it’s been nearly 24 hours :(
I have upgraded the theme to the latest version along with upgrading wordpress to 4.4.2.
I have discovered that on any avia text block i am unable to click on the visual tab to be able to edit text…all of the text appears in white aswell. And then it threw a server 500 error.
I’ve had my host look into it and they sent me the following message:
hsgrecruit.co.uk [Fri Feb 19 12:24:37 2016] [error] [client 82.4.134.153:42390] AH01215: PHP Parse error: syntax error, unexpected $end, expecting T_STRING in /home/sites/hsgrecruit.co.uk/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/pointer.class.php on line 121: /home/sites/hsgrecruit.co.uk/public_html/index.php
I have renamed the the theme folder, however this is clearing the 500 error but not rendering the site.
Can the developer please review the theme on the site ?
I’d really appreciate it if someone could tell me what i’m supposed to do as this is currently preventing me from upgrading!
Hey AdamTurner!
Our support is open from monday to friday we do not work on weekends. if you did not hear from us I request you to wait. Create multiple tickets for the same issue is a lot of work for all of us and takes longer to answer your queries.
To further investigate this please create a temporary user with ‘administrator’ role along with the FTP login and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.
Best regards,
Vinay Kashyap
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