Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • September 28, 2020 at 4:04 pm #1249052
    NewbieEnfold

    I’m getting this weird bug in the text editor, as I don’t see any text in it, while there is text in that particular block….
    Empty text block - but there is actually text in it

    This makes editing pages pretty rough/impossible. How do I solve this ? I seem to have this eror on most pages. Other times the text is white, or it’s possible to see the text under the sub-tab ‘text’ (instead of visual).

    hoping you can assist soon as this makes edits to the site such a pain.

    September 28, 2020 at 7:19 pm #1249133
    Victoria

    Hey NewbieEnfold,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    September 28, 2020 at 10:18 pm #1249183
    NewbieEnfold

    hi victoria, yes, see the private content.

    September 30, 2020 at 6:28 am #1249578
    Rikard

    Hi,

    Thanks for that. I checked the text block elements on your front page, but I can’t reproduce the problem there. Is this happening in a specific location only maybe?

    Best regards,
    Rikard

    November 2, 2020 at 11:26 am #1257555
    the_digital_manager

    Hi Rikard, this problem remains an issue, i thought it was gone but it persists. I encounter this on all pages, specifically at the portfolio items. My client is complaining that she cannot edit the text and I seem to have to reload the page often for the editor to finally show the content. I tried deactivating my caching plugins, but this doesnt seem to work.

    Can you please find a solution? the site is becoming unworkable in this way!! :(

    We can schedule a team-viewer appointment otherwise?

    November 2, 2020 at 11:27 am #1257556
    the_digital_manager

    (this is newbie enfold btw ;)
    it seems like I’ve made a new profile since then

    November 2, 2020 at 11:04 pm #1257745
    Victoria

    Hi the_digital_manager,

    So did you get it working or do you need more help? Did you try testing with a different user role?

    Best regards,
    Victoria

    November 3, 2020 at 5:30 pm #1258065
    the_digital_manager

    Hi Victoria, a different user role than admin? with my role i should have full access, so i doubt that will change anything. The problem remains in both chrome and edge. Didnt try other browsers but the strange thing is that another enfold site which I manage works fine, whilst this site has some weird bugs such as this admin issues.

    how can you help me?

    November 4, 2020 at 9:44 pm #1258449
    Victoria

    Hi the_digital_manager,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    November 5, 2020 at 5:07 pm #1258662
    the_digital_manager

    Hi Victoria, I’m afraid that solution won’t satisfy, as I said: I manage two websites and both use the same plugins. In one the website works fine, in the other it doesn’t and it’s becoming frustrating. I do hope you can look into this further…

    November 9, 2020 at 1:58 pm #1259256
    Mike

    Hi,
    Sorry for the late reply and thanks for the login and screenshot.
    I tested different portfolio pages and noticed that the ones that didn’t show the text in the text element were the ones the had your custom appointment script in a text element.
    When you load these pages in the backend you will note that the text element tries to parse the code and show a preview of the script, this causes a javascript error in TinyMCE: Uncaught Error: no such method 'instance' for autocomplete widget instance
    The solution for this is to add your script to a code block element, this element doesn’t try to parse the code and show a preview of the script.
    Please see the test portfolio page in the Private Content area and note the code block element with the script in it.

    Best regards,
    Mike

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.