Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 4, 2017 at 9:55 pm #860331
    bsomme1

    I am having an issue where our text blocks are empty after I click on them to enter the edit mode for that module.

    I am running enfold 4.1.2 but haven’t had any luck.

    Unfortunately I can’t give you access to my site. Is there any fix that you are aware of? When I open edit mode for a text block I can’t click into the window or make any changes.

    October 4, 2017 at 10:55 pm #860345
    FIMPhsv

    I have the same issue

    October 5, 2017 at 12:03 pm #860547
    Rikard

    Hi bsomme1,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 5, 2017 at 12:04 pm #860550
    Rikard

    Hi FIMPhsv,

    Please open a new thread and include admin login details in private so that we can have a closer look at your installation. Also please point out how and where we can reproduce the error.

    Best regards,
    Rikard

    October 5, 2017 at 2:58 pm #860595
    bsomme1

    Unfortunately I can’t give access to the website’s backend. I had a similar issue with a different site as well which makes me wonder if this is related to the current version of the theme. Is it possible to provide me with a link to an older version?

    October 6, 2017 at 7:21 am #860878
    Rikard

    Hi,

    Ok, thanks for the feedback. It will likely be difficult to help you out if we can’t see the actual problem but we can try anyway. Could you try to enable debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy the shortcode from the problem page to a new page to see if that helps?

    Best regards,
    Rikard

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