Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 7, 2019 at 8:42 pm #1098194
    Newpz1984

    Just like the title reads. I’m running 4.5.6 on WordPress 5.1.1 and when I go to edit a Text Block in Advanced Layout Builder the “Visual” & “Text” tabs are not there! Hopefully this is an easy fix. Thanks!

    Image of Text Block Problem

    • This topic was modified 5 years, 7 months ago by Newpz1984.
    May 8, 2019 at 6:59 am #1098333
    Rikard

    Hey Newpz1984,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 8, 2019 at 3:41 pm #1098484
    Newpz1984

    Login Information below… TY

    • This reply was modified 5 years, 7 months ago by Newpz1984.
    May 9, 2019 at 12:30 pm #1098896
    Rikard

    Hi Newpz1984,

    Thanks for that. What happens if you update your site URL to https at the URL in private?

    Best regards,
    Rikard

    May 9, 2019 at 12:32 pm #1098897
    Rikard

    Hi nationalintel,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    You might want to consider getting your site cleaned at a service like Sucuri.

    Best regards,
    Rikard

    May 9, 2019 at 3:10 pm #1098932
    Newpz1984

    Rikard,

    All updated to https and still no Visual or Text Tabs… :(

    May 9, 2019 at 3:35 pm #1098954
    Victoria

    Hi Newpz1984,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    May 9, 2019 at 4:07 pm #1098986
    Newpz1984

    Victoria,
    All plugins have been disable one by one and the problem still persists!
    Yes, most of the pages are empty as I have just started building the website.

    • This reply was modified 5 years, 7 months ago by Newpz1984.
    May 10, 2019 at 1:41 pm #1099272
    Rikard

    Hi,

    Thanks for the update. I’m seeing the tabs fine when editing a text block on the page in question though, could you try from another browser if you still can’t see them please?

    Best regards,
    Rikard

    May 10, 2019 at 3:11 pm #1099296
    Newpz1984

    Rikard,

    So I don’t know the issue… but when I logged out of my admin user and logged in with the credentials I gave you for access… the VISUAL & TEXT tabs showed up again! I’ll just use that Admin user to build the site… Whatever works right!?

    Thank You
    – Newpz1984

    May 10, 2019 at 3:21 pm #1099297
    cg

    => https://digwp.com/2011/05/visual-editor-on/

    “Enabling the Visual Editor in your User Profile settings gets you access to both Visual and HTML editors in the Write/Edit Post screen.”

    => https://www.wpbeginner.com/glossary/profile/

    “On a WordPress powered website, users with the administrator role can see their profile page under Users » Your Profile. Other users will see a Profile tab in the admin sidebar.”

    May 11, 2019 at 10:24 am #1099553
    Rikard

    Hi Newpz1984,

    Great, I’m glad that it started working. Maybe you could try to delete the old user and then create a new one if you still want to have the same username?

    Thanks @cg for helping out :-)

    Best regards,
    Rikard

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