Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 5, 2017 at 11:53 pm #816939
    makkumath

    Hi,

    I have a site running Enfold 4.07 on PHP 7 on WordPress 4.8.
    A number of issues arose when I upgraded to WP 4.8 or updated Woocommerce – not sure which.
    After many hours I tracked it down by stripping back everything on site and re-installing Enfold etc.

    If you install Enfold (with zero mods, no customer css etc) with the Testimonials Rotator (Hal Gatewood) and WooCommerce then the Rotator stops working on the site main/front page.
    It is ok on all other site pages. Site is http://www.destinydreamz.com

    How do I determine what the source of the problem is?

    July 6, 2017 at 12:19 am #816944
    Jordan Shannon

    Hey makkumath,

    I am not seeing the rotator at all on the front page. Is it not displaying at all?

    Best regards,
    Jordan Shannon

    July 6, 2017 at 12:22 am #816946
    makkumath

    Hi Jordan,

    that is correct. It has stopped working on front page only. Works on all other pages. If I disable WooCommerce it starts working on front page. Something in Woocommerce interacts with something on Enfold front page and kills Rotator.
    If you create a new site and just install these the items – you can reproduce,

    Pat

    July 6, 2017 at 12:28 am #816951
    Jordan Shannon

    Hi,

    Where on your homepage should the testimonials be? Between which sections?

    Best regards,
    Jordan Shannon

    July 6, 2017 at 12:47 am #816957
    makkumath

    Hi,

    bottom right – “Client Reviews” is it’s heading – you can see it on other pages.

    I have added it under Appearance -> Widgets -> Footer – column3 (testimonials rotator)

    thanks

    Pat

    July 6, 2017 at 1:49 am #816977
    Jordan Shannon

    Hi,

    Try removing all javascript that may be running on the homepage only. The header slider for example.

    Best regards,
    Jordan Shannon

    July 6, 2017 at 3:30 pm #817294
    makkumath

    Hi Jordan,

    I appreciate your instructions but I am looking for official product support to debug this for me.
    My license includes 6 months “support”.
    Are you repre4senting product development and support for Kriesi?
    Everything on the page is implemented using the Enfold functions so it should be easy for the company to replicate this bug/env and identify the source a fix.
    thanks
    Pat

    July 6, 2017 at 4:03 pm #817313
    Jordan Shannon

    Hi,

    Provide admin info in the private section and I will login and take a look. If this is determined to be a bug, I can’t promise an immediate solution as it will have to be reported to the development team.

    Best regards,
    Jordan Shannon

    July 8, 2017 at 12:00 am #818034
    makkumath

    Ji Jordan,

    I will set up a mirror test site in a few days.

    thanks

    Pat

    July 8, 2017 at 1:45 pm #818149
    Rikard

    Hi Pat,

    Great, let us know when it’s up and we’ll have a closer look.

    Best regards,
    Rikard

    July 17, 2017 at 10:17 pm #822964
    makkumath
    This reply has been marked as private.
    July 17, 2017 at 10:18 pm #822966
    makkumath
    This reply has been marked as private.
    July 18, 2017 at 3:43 pm #823357
    Jordan Shannon

    Hi,

    I looked into this. I thought the testimonial element was ours initially. Have you attempted to contact the Testimonials Rotator developers for additional insight on this issue? Specifically, with its WooCommerce interaction?

    Best regards,
    Jordan Shannon

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