Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 4, 2021 at 9:39 pm #1323535
    mgyura

    I have exported the Layout Builder Templates from one site (https://presbyphl.org/) and am trying to import them into another (https://wt00982688.mywtenfold1.com/). They upload, and I’m not getting any error message, but they are not appearing on the new site.

    Steps I’ve taken – I’ve exported from the first site; I am uploading to the new site under Enfold Child –> Theme Options –> Import/Export –> Import Layout Builder Templates File – I’ve already uploaded so it’s in the Media Library; I click on the file then click on Insert Layout Builder Templates File; I get the Enfold confirmation of “Alright! All options saved…” but the templates don’t show up anywhere. I can also click on Save All Changes on that page, and the templates still don’t appear.

    October 6, 2021 at 4:16 am #1323699
    Rikard

    Hey mgyura,

    Could you give us access to both sites in private, so that we can have a closer look please?

    Best regards,
    Rikard

    October 6, 2021 at 7:28 pm #1323801
    mgyura

    Yes, that’s fine – what username/email should we use?

    October 7, 2021 at 10:30 am #1323859
    Nikko

    Hi mgyura,

    You can use kriesi for username and (Email address hidden if logged out) for email.
    Please post the credentials in private content, so all moderators can check on it.

    Best regards,
    Nikko

    October 7, 2021 at 3:54 pm #1323948
    mgyura
    This reply has been marked as private.
    October 8, 2021 at 2:51 pm #1324122
    Nikko

    Hi mgyura,

    Thanks, I tried to import it as well however I’m getting this notice:

    Using this feature is reserved for Super Admins
You unfortunately don't have the necessary permissions.

    Best regards,
    Nikko

    October 9, 2021 at 10:04 pm #1324245
    mgyura

    I am a super admin and still cannot upload (no error), but the credentials we gave you are just admin rights. Let me see if there’s anything else we can do.

    Justin

    October 9, 2021 at 10:40 pm #1324249
    mgyura
    This reply has been marked as private.
    October 11, 2021 at 4:22 am #1324342
    Nikko

    Hi mgyura,

    Thanks and yes we will only use it for the purpose you mentioned.
    I tried it as well and have similar results as you have mentioned, the popup says it’s successful but no additional layout template showing up (the web console also don’t show any errors).
    Can you try to downgrade the Enfold version of the staging site? so they have the same versions.

    Best regards,
    Nikko

    October 11, 2021 at 6:45 pm #1324448
    mgyura
    This reply has been marked as private.
    October 14, 2021 at 7:51 pm #1324991
    Nikko

    Hi mgyura,

    Thanks for updating it to the latest version.
    I have tried to look further into the issue and tested it as well on my local server which is similar to your settings except your site uses nginx while mine uses apache.
    I’ll request for our dev to look into it as well.

    Best regards,
    Nikko

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