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Hi.
I have been asked to take over the admin role for a site built using a child of your Enfold (Version: 2.4.2) WordPress theme. At present, I can not access the content on Pages as they seem to be require Avia Layout Builder.
So my question is do need to re-license the theme itself to manage the site or can I just buy the Avia Layout Builder?
I also need to adjust elements of the site — adding either Pages and/or Portfolio for landing pages — and have never used Enfold or the layout builder before. Can you give a recommendation for the best content elements for achieving this?
One last question: how do I get all the demos exported into the child theme?
Hi Joe!
Thank you for contacting us!
You are using a very old version of the theme. Updating it to the latest version 3.8.1 would solve the issue.
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
YigitI have a purchase code now and the site seems to work. But I can not access support and need some help with a few questions about importing demo content + creating a Portfolio landing page + porfolio pages.
Hi,
please contact Envato/Themeforest about this issue. Go to https://kriesi.at/support/register/ and register a new account.
Best regards,
Andy
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