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We noticed today on one of our web pages (https://www.oups.org/damage-prevention-councils/) that the Tabs layout is not displaying and the entire page is skewed and when you load the page it automatically takes you to the last tab and to the bottom of the page. We are unsure of when this happened or how it happened.
Running: You are running the latest version! (4.8.3) – Your PHP version: 7.3.23
Thank you..
Hi Maureen or Shari,
Can you try to disable Javascript file merging and compression in Enfold > Performance?
Hope it helps.Best regards,
NikkoThank you for the response. We have tried to disable the Javascript (with clearing the Cache) as asked, but there was no change to the page.
Any other suggestions as to why this page has broken?
Thank you..
Hi Oups4740,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoI would also like to note that we updated Enfold to the latest version on 5/28/2021. We have also noticed that within WooCommerce there was a change to the email appearance on about the same date or their after.
Orders previously appeared as follows:
https://www.oups.org/wp-content/uploads/2021/06/ordergood.png
and now they are appearing as such:
https://www.oups.org/wp-content/uploads/2021/06/ordernow.png
Hi Oups4740,
Thanks for giving us admin access.
I have checked it and it seems the cause of the issue you mentioned at the beginning (tab section titles not showing and takes you to the last tab at the bottom of the page) are the multiple maps showing in the tab sections, we’ll forward this issue to our devs.
As for the orders, is that showing on the email? I can’t seem to find it though I have checked in Woocommerce > Orders.Best regards,
NikkoI am glad we found a possible reason behind the page being a miss. But as to why that is happening all of a sudden is the biggest question we have. We do find it a bit suspect that the problems occurred after we ran the latest update on 5/28/2021. Hopefully, your developers will find a quick fix for it.
As for the orders, yes that is coming from emails.
Hi Oups4740,
Can you try to uncheck Display Tooltip by default in each map?
It’s inside the content (address) then Marker and Tooltip.Best regards,
NikkoThat did work, and the page is loading correctly. As this is just a temporary fix, will the developers come up with a solution to return to using the functionality with google maps?
As for the problem with Woocommerce and emails, what would be a temporary fix or solution to that problem?
Hi Oups4740,
The issue is currently being investigated by our devs and it should be fixed on the next release.
As for woocommerce and emails, the only tweak Enfold does is the frontend of the site and not changing how woocommerce deals with emails, so I think it’s best to contact woocommerce support regarding this.Best regards,
Nikko
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