-
Posts
-
Hello. I have created a table in order to host a seminar program but on Fierefox it is unresponsive. On every other browser it works fine (chrome – explorer)
More over on firefox it doesn’t load the widget of envato facebook on the footer.Hey lancelot22,
The Tab Section has some issues with firefox and it has already been reported and our devs are hard at work on it.
Please try to avoid spaces in the tab names? For instance, if the tab is called Tab 1, then try renaming it to Tab_1.Best regards,
MikeOk I am waiting for a solution as I am paying for promotion on the seminar and already I got mails that they cannot read the program which is bad for the company’s image. I tried to put “_” but unfortunatelly it is not beautiful when you see it. Do you have any other solution instead o table? Also in firefox browser the envato facebook plugin is having a lot of issues as it is displayed only one white strip
I am looking my action log and I see that I have a lot of visitors that are using firefox with no access to information vital (the program) for them to decide if they will participate in the seminar which is organised, which means that I am loosing them. You can also have access to my action log with the passwords I gave you to see it by yourself. When do you think you will fix it to work with firefox?
Hi lancelot22,
We don’t have an ETA, unfortunately. I know it’s not ideal, but you could use tab names with several words as one, using CamelCase. That way, your users will be able to access the information that they need.
If you need further assistance please let us know.
Best regards,
VictoriaAlthough it fixed this is not a solution. And also it is not a professional suggestion. I don’t understand, this is not a very big problem that will take days to solve.
Hi krtnkl,
Our developers are getting the fixes ready for the release. Please, be patient.
Best regards,
VictoriaIts been 11 days that you admitted that there is a problem og your theme with firefox. 11 days is a too long period. I have been patient but i cannot be more patient. Where is your support? You suggest unprofessional solutions which in my case are not working at all but nobody answers back when I say that it doesn’t work. However you keep on sending marketing emails… As I said I have a campain which is running and I get mails that the table is not responsive which affects my business. Is someone going to deal with this issue?
If it is a big problem that will take weeks to solve please give us an appropriate explanation that we can tell our customers asking why it has not been fixed yet.
Hi,
We understand the frustration, and the time you are taking to explain your clients and manage the issue.
Kriesi has worked on a really big imporment and we will be releasing it soon.We appreciate the patience you are having for all of that.
Thank you
Best regards,
BasilisSorry after half a month this is not a solution. And still nobody has replied about the facebook widget. I want to give me an email where I can ask for compensation
I want compensation for the problem that your delay has caused me. I have mails as a proof from visitors that cannot see the program of my seminar which shows me unprofessional. And also from the statistics how many people visit the page with firefox without having the possibility to read what we offer. These are all potential clients that I am loosing them.
Hi,
We are very sorry for the inconvenience. The latest version of the theme will be released soon and it contains the patch for this specific issue. If you want to fix it now, please edit the tab_section.php and tab_sub_section.php file inside the config-templatebuilder > avia-shortcodes folder. Replace the script with the following pastebin.
tab_section.php : https://pastebin.com/3HLh3QwM
tab_sub_section.php : https://pastebin.com/7AUJjsJ5Best regards,
Ismael
- You must be logged in to reply to this topic.