Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 23, 2023 at 10:05 am #1416928
    blende64

    Hi

    A customer of us has a problem that when editing an ALB table element in Firefox 116 on Windows 10, the old values are displayed instead of new ones after exiting the cell. The customer does the following:
    1. Click on the table element in the ALB editor.
    2. Click into an arbitrary cell and change the value e.g. from “profile” to “profile 1”
    3. Click into another cell. The previously changed cell now displays the original value “profile”.
    4. Click on “Save” to close the table modal.
    5. Open the table element again. The previously changed cell now shows the new value “profile 1”.

    We cannot reproduce the problem. Also, the problem does not occur when the customer starts Firefox in Troubleshoot Mode. No errors are displayed in the Console. Do you have any idea what this could be due to or what the customer can do to solve the problem?

    The affected website runs WordPress 6.2.2 and uses Enfold 5.6.2.

    Many thanks

    August 23, 2023 at 11:14 am #1416938
    Nikko

    Hi blende64 ,

    I’m not really sure what the problem could be, does the customer use some firefox extensions?

    Best regards,
    Nikko

    August 23, 2023 at 11:18 am #1416940
    blende64

    Hi Nikko

    Thank you for your quick reply.
    The customer says he has disabled all extensions.

    Kind regards

    August 24, 2023 at 4:37 am #1417010
    Nikko

    Hi blende64,

    Can you try to update the latest Enfold version and maybe temporarily disable any caching plugins?

    Best regards,
    Nikko

    August 25, 2023 at 1:16 pm #1417143
    blende64

    Hi Nikko

    We have already disabled the caching plugins for testing purposes. This did not bring any change.
    We will update the site including the theme in about 2 weeks. I’ll get back to you as soon as we’ve done the update.

    Many thanks
    blende 64

    August 27, 2023 at 2:45 pm #1417257
    Mike

    Hi,
    Unfortunately I’m not able to reproduce this on my install, above you said you are also not able to reproduce this on their site?
    I see that you wrote that you will get back to us in two weeks, so we will leave this open to hear back from you.

    Best regards,
    Mike

    August 28, 2023 at 4:04 pm #1417337
    blende64

    Hi Mike

    Thank you for testing. Exactly, we could not reproduce the problem either.
    Maybe the update to the latest Enfold version will help. As soon as I have news, I’ll get back to you.

    Many thanks
    blende64

    September 13, 2023 at 9:14 am #1419002
    blende64

    Hi

    We have now updated the entire website. Enfold has new version 5.6.6 and WordPress 6.3.1.
    Unfortunately, the customer is still experiencing the problem.
    Do you have any other ideas what we could try?

    Thanks

    September 14, 2023 at 6:51 pm #1419188
    Mike

    Hi,
    As this seems to be occuring in Firefox, can they try a different browser?

    Best regards,
    Mike

    September 15, 2023 at 12:22 pm #1419274
    blende64

    Hi

    The user has decided to live with the problem. The matter is therefore resolved. Thank you very much for your support.

    Kind regards
    Jeannette

    • This reply was modified 1 year, 2 months ago by blende64.
    September 15, 2023 at 6:19 pm #1419304
    Mike

    Hi,
    Sorry I was not more help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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