Tab sections are not working - After update - Support | Kriesi.at

Tagged: tab section, tabs

Viewing 25 posts - 1 through 25 (of 25 total)

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Posts
May 18, 2017 at 3:52 pm #795963

spatton
Participant

I updated WordPress and Enfold a little while ago and now the tab sections are not working in chrome, IE or on Mobile. Specifically, you cannot select any but the first tab in the section.

Oddly, the first section allows you to choose the tabs but does not show the content on those tabs.

May 18, 2017 at 7:33 pm #796107

John Torvik
Inactive Moderator

Hey spatton,

I`ll talk with my team to investigate this problem and return with an answer as soon as possible.

Best regards,
John Torvik

May 19, 2017 at 9:04 am #796418

lewy9
Participant

I’ve a similar problem, for me they are working except one particular tab.
I also tried to move it around and to recreate it but still it’s impossible to select this tab.

May 19, 2017 at 12:33 pm #796525

Rikard
Keymaster

Hi @lewy9,

Could you please open a new thread and include admin login details in private? Also please point out where and how we can reproduce the error.

Best regards,
Rikard

May 22, 2017 at 1:43 pm #797637

spatton
Participant

See PC

May 24, 2017 at 3:07 pm #798931

spatton
Participant

Still no resolution here? This is quite a large problem.

May 25, 2017 at 1:18 am #799290

Ismael
Moderator

Hi,

Please try to avoid using special characters in the Tab Title field. Let us know if it helps.

Best regards,
Ismael

May 25, 2017 at 2:08 pm #799566

spatton
Participant

I have no special characters in the Tab title fields. I had a couple of percent symbols but they have been removed and even those were only on 2 tabs in one section. I have previously provided admin access to the website so you can confirm this for yourself. I have around 7 websites running Enfold so the lack of response is a little disconcerting.

May 27, 2017 at 5:03 pm #800561

Victoria
Inactive Moderator

Hi spatton,

Sorry, the solution has not been rolled out yet, but it’s close. Please, bare with us.

If you need further assistance please let us know.
Best regards,
Victoria

July 4, 2017 at 3:39 pm #816380

SaintK9
Participant

A customer of mine is desperately waiting for this glitch to be fixed:
The Tab Section is working in both Chrome and Safari, but shows nothing but the first slide in Firefox.
For a quick fix, I put an accordion element, much to the chagrin of my customer.

Are you still working on this and do you have any idea when this will be resolved?
Best regards,

Saint K9

July 4, 2017 at 3:41 pm #816381

Yigit
Keymaster

Hi!

Yes, our devs told us that new update will be released this week :)
Sorry for the inconvenience!

Regards,
Yigit

July 5, 2017 at 11:11 pm #816926

JPOsteen
Participant

@Yigit,
Thanks, can’t come soon enough! I’m experiencing the same problem with my website.

July 6, 2017 at 7:06 am #817066

Rikard
Keymaster

Hi,

Agreed @jposteen, we’d like to get all the problems with this element solved asap.

Best regards,
Rikard

July 14, 2017 at 3:35 am #820920

DrosCR
Participant

Hi, I am having the same problem. I am updated to the latest version but the tabs are still not working on mobile devices. Hope this will be solved soon! Thanks

July 14, 2017 at 10:16 am #821077

Rikard
Keymaster

Hi DrosCR

Could you post a link to the site in question so that we can take a closer look please? Are you running 4.1.1? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

July 15, 2017 at 5:24 pm #821743

DrosCR
Participant

Hi Rikard,

Yes, I am running 4.4.1.
This is one of the pages where the tabs are not working on mobile devices: http://bnbbythebeach.com/jardin-de-los-monos-bed-and-breakfast-costa-rica/rooms/

Thanks!

July 17, 2017 at 4:45 am #822289

Ismael
Moderator

Hi,

Did you remove the tab section? I can’t find it anywhere in the page.

Best regards,
Ismael

July 18, 2017 at 4:10 pm #823379

DrosCR
Participant

Hi, it is right there; under the gallery slider

July 20, 2017 at 4:29 am #824338

Ismael
Moderator

Hi,

That is a “Tab” element and it is working properly. Please note that the “Tab Section” element is different from the “Tab” element.

Best regards,
Ismael

July 20, 2017 at 4:15 pm #824664

DrosCR
Participant

Hi Ismael,
Ok, sorry, i was not aware of it. But the Tab element is not working properly; try it on a andriod phone. The tabs don’t open.

Regards,
Gijs

July 23, 2017 at 2:07 am #828536

Ismael
Moderator

Hi,

Thank you for the update.

What is the exact model of your Android phone? Could you please provide a screenshot?

Best regards,
Ismael

July 23, 2017 at 3:33 pm #828694

DrosCR
Participant

Hi Ismael,

The problem is way bigger than just the tabs; all links and functions in the body do not seem to work on the whole website on all mobile devices. Please try it on your own phone; nothing works (only the header, main menu and footer). I tried it on 2 android phones (Moto X Style and a Sony something). I also checked other devices via Screenfly (http://quirktools.com/screenfly/#u=http%3A//bnbbythebeach.com/jardin-de-los-monos-bed-and-breakfast-costa-rica/rooms/&w=375&h=667&a=37&s=1); all the phone models are not working (just the desktop and tablet screens). Please help! Thanks, Gijs

July 26, 2017 at 4:34 am #829908
Ismael
Moderator
Hi,

Thank you for the info.

Please add this css code in the Quick CSS field.
```
@media only screen and (max-width: 989px) {
  /* Add your Mobile Styles here */
  #top .flex_column_table {
    display: table !important;
    table-layout: fixed;
    width: 100%;
  }
}
```
Best regards,
Ismael
July 26, 2017 at 4:18 pm #830220

DrosCR
Participant

Thank you Ismael, this worked! What caused the problem?

July 31, 2017 at 6:57 am #831970

Ismael
Moderator

Hi,

Glad it is working. The column was covering the tab element.

Best regards,
Ismael
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