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Hello,
When I turned on the lazy load I did not see all content in the first tab. After I click to the second tab and then go back to the first tab then I can see whole content in the tab section.
I tried WPRocket support and they look into my page and wrote this:
This is a follow-up to let you know that I figured out the issue. It’s actually happening because of the way the theme calculates, using JavaScript, the height of a couple of <div>s which act as containers.
When lazyload is enabled, the height of the transparent image, which replaces the original one, is just 1 px. This “messes up” the calculations.
Once the transparent pixel has been replaced with the image, the issue is fixed. So, changing the tab will force the calculations to start again and this time they are correct.There isn’t something that we can do about this. The Enfold team should take this into consideration.
Do you know the solution how to turn on the lazy load without the problem?
Thanks in advance
Best regards,
DavidHey David,
Thanks for the update, can we see the actual error happening somewhere?
Best regards,
RikardHello Rikard,
for now, Lazy Load is turned off so you could not see the error. If you want, I could turn on for you for a limited time.
Best regards,
DavidHi David,
Yes that would help if you could turn it on so that we can see the problem. Don’t forget to post a link to your site as well.
Best regards,
RikardHello,
I sent you a link where you can try it. You can find it on the first tab called “concept”.
Please try it as soon as possible. After you will check it I will turn it off again
Thanks
Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Thank you for the update.
There’s a way to disable the plugin’s lazyload option on a specific post or page. Have you tried it?
// https://docs.wp-rocket.me/article/16-disabling-lazyload-on-specific-posts
You can also use a filter to control the behavior of the lazyload option based on certain conditions.
Best regards,
IsmaelHello,
Yes, I know this option, but If I will disable lazyload on a specific page I will do it almost on every page we have because we use the tab section on all product pages.
I thought that the solution will be that you will give me some code that will fix this problem. I described to you the problem in the first message above. I already discussed all possibilities how to disable lazyload with WpRocket, but the problem is still in Enfold theme.Best regards,
DavidHi,
Thank you for following up.
You might be able to fix the issue by applying minimum height to the images inside the tab section. Unfortunately, this is an issue with a third party plugin, so it’s beyond the scope of support. The tab section works fine when the lazyload option is disabled.
Best regards,
Ismael
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