Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • October 10, 2018 at 1:11 am #1019699
    Lukas

    Hi,
    According to my closed case here: https://kriesi.at/support/topic/logo-margin-issue-tab-section-link-issue/

    Links from image to tab section works perfectly. Unfortunately now I see that the page
    // https://terrazasdelatlantico.com/project/

    is automatically forwarded to the first tab:
    // https://terrazasdelatlantico.com/project/#lot-a

    and its wrong. It should stop at https://terrazasdelatlantico.com/project/

    Could you help with it, please?

    Thank you,
    Lukas

    • This topic was modified 6 years, 2 months ago by Lukas.
    October 12, 2018 at 9:17 am #1020648
    Basilis

    Hey Lukas,

    I loaded your page and I cant see the redirection you are referring.

    Best regards,
    Basilis

    October 14, 2018 at 3:02 am #1021134
    Lukas

    Hey,
    Its interesting. All my devices and my friend devices redirect address https://terrazasdelatlantico.com/project/ to https://terrazasdelatlantico.com/project/#lot-a

    Regards,
    L.

    October 15, 2018 at 9:29 pm #1021824
    Basilis

    Hi,

    Maybe some cache? I tried to mobile also and the page was loaded properly

    Best regards,
    Basilis

    October 17, 2018 at 1:20 am #1022460
    Lukas

    Hi,
    Cache is cleared. Tried more computers, different browsers. Still the same. Redirection to the first tab in the tab section.
    I have made a video, check it, please: https://youtu.be/9t6xKYSyvNg

    Also updated to the Enfold 4.5 version.
    Btw, I have purchased couple licenses of Enfold. Today, after manual update I have created new private tokens. Followed your documentation for troubleshooting. No toked is taken like valid. Tried more websites. All the same.

    Best regards,
    Lukas

    October 18, 2018 at 8:40 am #1023192
    Vinay

    Hi,

    Thank you for sharing the video. It appears some js script is in conflict. Please deactivate all plugins and try again.

    If you still have the issue Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Vinay

    October 18, 2018 at 5:08 pm #1023476
    Lukas

    Hi,
    All plugins are disable and the issue continues.

    Only when I delete the change in shortcodes in Enfold child what was recommended here by Nikko:
    // https://kriesi.at/support/topic/logo-margin-issue-tab-section-link-issue/#post-1018988

    Then the redirection disappear. But also disappear linking to the tab section what I need.

    Temporary login is still valid from last time. Anyway the link is in the private field.

    Thanks for helping,
    Lukas

    • This reply was modified 6 years, 2 months ago by Lukas.
    October 26, 2018 at 12:14 pm #1026744
    Günter

    Hi,

    I checked it.

    The problem is the #lot-a. But this is not coming from the standard tabsection initialisation code. To be sure I debuged the js code on pageload and this is added after the function change_tab in enfold\config-templatebuilder\avia-shortcodes\tab_section\tab_section.js is left.

    Also on my test server on a clean install and I cannot reproduce it.

    As you added the id=…. to your code for subsections this causes the browser to scroll.

    It must be some other plugin or modification you made that causes that the hash value is added to the browser url.

    Best regards,
    Günter

    November 6, 2018 at 1:30 am #1030135
    Lukas

    Hi Gunter,
    As I wrote, all plugins were disabled.
    Anyway, I have reproduced it on the different domain, different hosting with a new wordpress installation and last Enfold theme (of course with Child theme). So no mess in DB, no plugins, no cache.

    I did only that one change with shortcodes:
    // https://kriesi.at/support/topic/logo-margin-issue-tab-section-link-issue/#post-1018988

    I have used different names for the tab section like NAME 1, NAME 2…. and now is automatically redirected to ……/project/#name-1
    try it: // http://test.safe4you.do/project/

    The temporary login link to the reproduced website is in the private field.

    Best regards,
    Lukas

    November 13, 2018 at 1:35 pm #1033003
    Vinay

    Hi,

    Sorry for the late reply. It appears the code in the post #post-1018988 is conflicting with the tab elements. Please remove the code and confirm it resolves the tab issue so we can work on a different solution to resolve the logo issue.

    Best regards,
    Vinay

    November 13, 2018 at 5:39 pm #1033079
    Lukas

    Hello Vinay,
    I don’t have any logo issue.
    I have an issue with tab section. And yes, I can confirm when I remove the code, all is normal. The redirection disappears and links to section tab don’t work.

    Best regards,
    Lukas

    November 20, 2018 at 4:21 pm #1035644
    Vinay

    Hi,

    The custom code is conflicting with some js on your site. Please remove the code to resolve the issue.

    Best regards,
    Vinay

    November 20, 2018 at 4:30 pm #1035652
    Lukas

    Hi Vinay,
    It’s a great idea to remove the code what was sent me as solution by your technical support 6 weeks ago.
    I can remove it but i would like to get another solution for my issue with the tab section links.

    So the code is removed and my issue is back at the begin here:
    // https://kriesi.at/support/topic/logo-margin-issue-tab-section-link-issue/#post-1016872

    Regards,
    Lukas

    November 21, 2018 at 7:16 am #1035914
    Vinay

    Hi,

    I checked the issue, let us continue on the original ticket.

    Logo margin issue + Tab Section link issue

    Best regards,
    Vinay

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Tab section link’ is closed to new replies.