Viewing 27 posts - 1 through 27 (of 27 total)
  • Author
    Posts
  • #853780

    Hey guys,

    love the new updates and features. Keep up the amazing work!

    One question though about the tab section. I have version 4.1.2. but have some bugs with the tab section.

    1. When I click on a tab, it doesn’t load the entire tab. Only a part of the tab.
    2. Some members on my website have empty tabs. One person was on an Apple macbook and using Safari.

    I really, really hope there will be a fix soon as I just launched a new online program.

    Thanks in advance for getting back with me!

    Best wishes, Conny

    #853890

    Hey connepon,

    Can you post a link to the page mentioned? so we can try to check.

    Best regards,
    Nikko

    #854691

    Hi Nikko, thank you for your quick reply. It’s a membershipsite but I just set the page to public, so you can access it.

    So, I received another message from someone else who was using Safari who had issue number 2.

    I hope you can help :)

    Thanks in advance!!

    Best wishes, Conny

    #855074

    Hi Conny,

    I checked in Safari on a Mac, looks the same as in Chrome, all content is there, reloaded a few times, did not see the issue. Please ask for the Safari version and also ask the users to press cmd+shift+r and look again.

    Best regards,
    Victoria

    #856968
    This reply has been marked as private.
    #857101
    This reply has been marked as private.
    #857108
    This reply has been marked as private.
    #857724

    Hi,

    I am sorry but do you mind creating a video of the behavior?
    I am not sure we get it exactly how it jumps, I do think the behavior is like that, so just to be sure.

    Best regards,
    Basilis

    #858341

    Hi there,
    I’ve created a video to show the problem:

    So this is the problem in Google Chrome; in Safari it doesn’t show any tab content.

    Hope this helps! Thanks in advance for getting back with me!

    Best wishes,

    Conny

    #859051

    Hi,

    Thank you for the info.

    Please add the following script in the functions.php file to force the tab section to resize after clicking anything inside.

    // custom script
    add_action( 'wp_footer', 'ava_custom_script' );
    function ava_custom_script() {
    ?>
    <script type="text/javascript">
    (function($) {
      $('.av-layout-tab-inner').on('click', function() {
        $(window).trigger('debouncedresize');
      })
    })(jQuery);
    </script>
    <?php
    }

    Don’t forget to remove the browser cache or hard refresh before checking the page. Make sure that you’re not looking on a cached version of the page.

    Best regards,
    Ismael

    #859308

    Awesome!! On Chrome it works perfectly! I’m going to check with the members who have Safari. Thank you so so so much!!!

    #859552

    Hi,

    Glad it is working. Let us know if the issue is still present on other browsers.

    Best regards,
    Ismael

    #860883

    Hey guys,

    unfortunately, the issue still remains in Safari. Again, I received a couple of replies from people telling me they couldn’t see the course.

    One of them sent me this screenshot: https://www.dropbox.com/scl/fi/yhsp2guvqcow0wkyz0256/Schermafdruk%202017-10-05%2015.12.55.png?dl=0&oref=e&r=AAdB-3QLpo1yqDnEONYM9C6XSZX67iThSSgGVi4enPqGHDDzyqVRH_v0kTpMPJZrcK4pFWO3VyRU0104n70dp2GvQv4tflFhyTgDEmAu9n_9QmSqPawLbr7MT5dli8YEzIySDvmMebvFC1fmnYYL0wJ218w-BNMvMlmVX1ScyEXGiUwLqVvmnNK35W95bS7tapg&sm=1

    So it appears to be empty on Safari.

    Thanks in advance for your reply!

    Best wishes,

    Conny

    #861256

    Hi,

    Did they remove the browser cache? Maybe, the old script is cached. Please tell them to remove the browser cache or hard refresh before checking the page.

    Best regards,
    Ismael

    #861353

    Hi Ismael,

    thanks for your quick reply. I don’t that they are loading the old script. I believe the code I added to functions was to solve a different problem we were having in Chrome. That was the problem of the tab not adjusting to the content. But the problem in Safari is a different kind of problem. The content isn’t being shown at all (see screenshot in my previous reply). I’ve had different people complaining to me about it who have tried on different devices (all Apple).

    So I really hope there’s a solution!
    Many thanks!

    #861778

    Hi,

    I see. I would like to check the page again from my iPod touch but it is redirecting me to a login page. Please provide a temporary account so that we can inspect the page.

    Best regards,
    Ismael

    #864263
    This reply has been marked as private.
    #864414

    Hi,

    Thank you for the update.

    I found this error in the console which is related to a “facebook” script.

    SCRIPT438: Object doesn’t support property or method ‘from’ File: 179699469144559, Line: 23, Column: 9105

    It’s from the url “connect.facebook.net/signals/config/…”. Do you have any idea where it’s coming from?

    Best regards,
    Ismael

    #865199

    Hi Ismael,

    I’m not sure where that script comes from, but I deactivated a plugin that loads Facebook pixels and Mixpanel (a tracking code). Do you still see the issue? And do you believe that’s causing the problem in Safari?

    Thanks in advance for getting back with me.

    Best wishes,

    Conny

    #866084

    Hi,

    The script error is gone now. Yes, it is probably causing the issue with Safari because an error from a script can affect another script even if they’re not related. Please ask your client to remove the browser cache before checking the page again.

    I also noticed a few depracated tags in the page. Please check the text block and remove the “center” html tags. Example.

    <img src="https://training.dressagepro.nl/wp-content/uploads/2017/08/video-preview-morgan-4.jpg" alt="Vimeo" width="100%" /></a></center>
    
    

    The tag is not valid anymore.

    // https://developer.mozilla.org/en-US/docs/Web/HTML/Element/center

    Best regards,
    Ismael

    #870078
    This reply has been marked as private.
    #870371

    Hi,

    Did you remove the deprecated (ex. center ) tags as explained in the previous post?

    Best regards,
    Ismael

    #872528

    Hi Ismael,

    thanks for getting back with me. We didn’t change that, because we didn’t expect that to be the problem. In the topic below, the same issue has been reported:

    You mention a new version of the theme. Has this issue been covered in the update? That would be great and very much appreciated.

    Looking forward to hearing from you!

    Best wishes,

    Conny

    #872529
    #873507

    Hi,

    Please remove the deprecated tags. And please ask the users/clients for the actual model and version of their devices. Make sure that the site is running on version 4.2.

    Best regards,
    Ismael

    #877258

    Unfortunately it still doesn’t work… I’m now getting angry customers asking for a refund, so I really hope this will get some attention. :(

    I get different descriptions of the problems. Sometimes the content of the tab is partly there, sometimes they have to take weird steps to see the content or only for a short moment.

    Do I have to pay Kriesi to solve this problem? It’s quite a big problem for me so please let me know what I can do to bring this under attention :(

    #877947

    Hi,

    I’m very sorry for the inconvenience. The tab section element is working properly on other installation but we’re not sure what’s causing the issue in yours. Did you test it on another domain or server? Please ask your clients to check the tab section in the theme demo. Let us know if they can reproduce the same issue.

    // https://kriesi.at/themes/enfold-2017/

    Best regards,
    Ismael

Viewing 27 posts - 1 through 27 (of 27 total)
  • You must be logged in to reply to this topic.