Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 17, 2021 at 7:55 pm #1333289
    gringuitodc

    Hello
    Your theme tab section is breaking and content formatting is working wrongly

    Washington DC

    please scroll down and you can see that lots of content layout is broken and visible
    Tab menu is not properly working and contents are not showing correctly .
    You can see in backend , tabs contents is showing correctly but in frontend , you can see content is not showing on some tab , some menu showing content wrongly which is associate with another tab menu

    For example : click on this tab menu : NYE FESTIVAL 2021 TICKETS
    On backend you can see its showing its content
    in frontend its not showing
    If you click on LIVE ENTERTAINMENT in frontend , its showing NYE FESTIVAL 2021 TICKETS tab content

    Main problem is layout has been broken : you can see if you can scroll down . all tab content is visible .

    Yes I also tried by this way : deactivate wp rocket plugin and purge server cache , but its not solving issue
    You can try to deactivate rocket plugin . I think that issue is on your tab section widget.

    Please solve this issue .

    December 17, 2021 at 7:58 pm #1333293
    gringuitodc
    This reply has been marked as private.
    December 20, 2021 at 6:25 am #1333485
    Nikko

    Hi gringuitodc,

    Thanks for providing us with admin access as well as screenshots.
    I could see some js errors in the web console which I believe maybe the cause of the issue.
    Can you setup a staging site for us? so we can try to troubleshoot the issue without affecting your live site.
    You can follow the instructions here if you haven’t tried setting up one before.

    Best regards,
    Nikko

    December 20, 2021 at 4:32 pm #1333550
    gringuitodc

    Hello

    Please check and let me know about issue and solve it .
    [content moved to private content]

    Thanks

    • This reply was modified 2 years, 12 months ago by Nikko. Reason: security
    December 21, 2021 at 3:55 am #1333580
    Nikko

    Hi gringuitodc,

    Thanks for providing us with a staging site and admin access.
    I have disabled all the plugins (cleared cache before it as well) however the errors in the web console coming from ticketsocket-plug and popup-maker still appears.
    Then I tried to switch to a different theme but the Enfold theme is still showing up in front.
    I’ll check it again after few to several hours, maybe the change will take effect however at the moment I think the caching seems to be issue.

    Best regards,
    Nikko

    December 21, 2021 at 7:22 am #1333598
    gringuitodc

    Hi
    I will wait for your next reply and please let me know solution .
    Note : only your theme tabs section element creating issue only .

    December 21, 2021 at 3:41 pm #1333664
    gringuitodc

    Hi
    I still have not get any proper answer and solution

    December 23, 2021 at 10:02 pm #1333891
    gringuitodc

    Its really shocking , its 24th December in my end .
    72 hours passed but you have not replied .

    December 24, 2021 at 11:14 pm #1333984
    Yigit

    Hi,

    We are sorry for the late reply!

    Fullwidth Button in DJs tab was breaking the layout. I edited your element and moved it inside 1/1 Column element and that helped. We will try to reproduce the issue and if we can, we will forward it to our devs.

    Please review your website :)

    We wish you a Merry Christmas and Happy New Year!

    Best regards,
    Yigit

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.