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Hi Guys,
Thanks for your amazing work you keep doing on Enfold ! You rocks!Yesterday a client got a problem on tab section and I never got this one.
It looks like the tab section is broken but with full of content. It means you can normally see the content on front page with all tabs.But when I want to edit the tab content, the best I can see is only 1 tab. All the other tabs are not active at all, not clickable, no content to display in back office…
So I try to desactivate all plugins but it doesn’t change anything.
The template is not up-to-date, neither wordpress and the plugins, but it was working like that before. I plan to update everything of course but I don’t know if it will fix the tab section issue?
I did this website for a client. Everything was ok till he finish editing is website and the tab section was not working anymore, for no reason according to my client. I asked him many times if he is sure he didn’t do anything wrong and or install a plugin that breaks the tab section, but he said yes.
I know you implemented a functionin the back office page, to fix the broken page. Do you think this will make be able to get back the tab section content in BO?
I really like to kow the issue as I am using Enfold Template on around 10 websites for clients.
Please find the BO credential.
Have a nice day and thanks in advance for your help,
Cédric
Thanks Victoria for your answer.
Well the client doesn’t need to use woocommerce so I can change the products into a portfolio item or a post. But i don’t want to do that if I get the same broken issue ;o)I don’t know why my Google API is old. Should I update the version into Google api account, if you know?
Do you know what is https://fast.wistia.net?
I check the link => https://fast.wistia.net/assets/external/overpassFontFace.js and don’t know where is it from.Could the website have been hacked? I see some base64.
And fo the 404 on image, it’s all the images that are in the tab section’s content (you can see them in front-end) but doesn’t show in backend.
Do you think an update can fix the broken product page (only in BO) with the tools you implemented?
What is strange is it was working perfectly, according to my client. He had only to finish editing 1 tab on all product. He went out for couples day and when he went back ad logged in it was directly not working as we can see it.
Don’t you think it’s a bit strange to break like that?Thanks again for your time,
Cédric
Hi,
Please do contact the wistia support, they will be able to assist better :)
Best regards,
BasilisHi Guys,
Sorry to insist and bother you but I made a copy of my previous website, everything is now up-to-date (WP, enfold, plugins).
I create a page and also a portfolio item using exactly the same presentation as I was using for the products on woocommerce and the result is exactly the same.
Frontend is ok but tab-sections are broken in BO. Only the first tab display its content, except the text box (when I click on it to edit the text, it opens the default text “add your text here”).I dont see any specific error in the console.I try without any plugin at all, even without woocommerce. Tab section is still broken only in BO for no reason…
I am using the debug mode and don’t see any error message thazt could explain that.
Please, can you have a look on this?
Thanks,
Cédric
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