Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 30, 2018 at 12:21 am #991331
    giorgio_betagrafic

    Hi, I recently discovered that on the new 9.7 inch iPad the logo is not displayed, can you help me please solve the problem? Thank you

    July 30, 2018 at 4:26 pm #991566
    Victoria

    Hey giorgio_betagrafic,

    Here is a thread for you to consider

    Serve SVG with the Correct Content Type

    If you need further assistance please let us know.
    Best regards,
    Victoria

    July 30, 2018 at 5:11 pm #991602
    giorgio_betagrafic

    Hi, thanks for the reply, I tried to add the line of code on my .htaccess file (see attachment) but unfortunately the problem is always there. I spoke with the assistance of the Server and they say that if the logo is visible on desktop computers, the serve works well and they can not do anything else. Can you help me solve the problem? Thank you

    July 31, 2018 at 10:23 pm #992105
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    August 1, 2018 at 1:16 am #992143
    giorgio_betagrafic

    Hi, thanks,
    here is the URL.
    I wait for your help.
    Thanks again
    Giorgio

    August 4, 2018 at 6:39 pm #993546
    Basilis

    Hi,

    Our development team, has done some updates and fixes for the iPads so we would appreciate a small patience until everything is going out.

    Best regards,
    Basilis

    August 5, 2018 at 3:09 pm #993696
    giorgio_betagrafic

    Thank You.
    Is there a way to make a logo of any format appear momentarily on tablets now?

    August 5, 2018 at 4:32 pm #993703
    Dude

    Hi,

    I’d convert the svg file to a png image. You can use a converter like https://svgtopng.com/

    Best regards,
    Dude

    August 5, 2018 at 6:02 pm #993719
    giorgio_betagrafic

    OK thanks. Is there a way to make it possible to use a svg logo for big screens and a png logo for mobile devices only?

    August 7, 2018 at 11:32 am #994343
    Victoria

    Hi giorgio_betagrafic,

    It is possible.

    Using the code like in this thread

    Different Logo in the Header for mobile version

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 7, 2018 at 12:21 pm #994380
    giorgio_betagrafic

    Hi, thanks, I tried it but unfortunately don’t work.
    Other ideas?

    August 8, 2018 at 9:13 am #994749
    Victoria

    Hi giorgio_betagrafic,

    Have you tried the JavaScript solution from that thread?

    Best regards,
    Victoria

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