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AuthorPosts
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November 10, 2021 at 5:11 pm #1328548November 11, 2021 at 6:30 am #1328604
Hey TouchSystems,
Could you post a link to where we can see the problem you are having please?
Best regards,
RikardNovember 16, 2021 at 10:13 am #1329184Hi, sorry!
My website you can view in private. I can’t replace the logo file by a SVG, because than it will be empty live.
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This reply was modified 3 years, 8 months ago by
TouchSystems.
November 16, 2021 at 11:39 am #1329193Hi,
Thank you for the update.
The logo is currently in jpg format. Did you remove the svg file? Please try to update the theme to version 4.8.7.2 first, toggle or temporarily disable the Enfold > Performance > File Compression settings, then upload the svg file again as logo. This issue has been fixed in the latest version of the theme, so updating should help.
Best regards,
IsmaelNovember 16, 2021 at 11:53 am #1329194Hi Ismael – and when will 4.8.7.2. be downloadable ? ;)
November 16, 2021 at 12:42 pm #1329204Hi Ismael, I just changed it to SVG and as you can see it dissapeared.
Compression is offNovember 16, 2021 at 1:52 pm #1329217Hi,
Thanks for the update. Does it make any difference if you deactivate the Autoptimize plugin? If you need further help, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardApril 8, 2022 at 9:36 am #1347680Hi, See private content for further information.
April 9, 2022 at 2:03 pm #1347781Hi,
Thanks for that. I see the problem on your site, but I can’t reproduce it on a test installation running the same version of the theme. Could you try to reinstall the theme to see if that helps? We can do it for you if you share FTP login details with us as well.
Best regards,
RikardApril 9, 2022 at 8:01 pm #1347817Hi,
See private note:
April 9, 2022 at 8:02 pm #1347819Note added
April 10, 2022 at 9:24 am #1347839Hi,
Thanks for the update. As I wrote earlier; I see the problem on your site, but it’s working as it should when I use your logo on a test installation. So again; could you try to reinstall the theme to see if that helps? We can do it for you if you share FTP login details with us as well.
Best regards,
RikardApril 10, 2022 at 11:06 am #1347842Thanks, I just reinstalled the theme but the problem is still there.
Any more options that we can try?
April 11, 2022 at 4:05 am #1347889Hi,
Thank you for the update.
It works fine when we upload a different SVG image or logo (see private field). Where did you create the SVG file? Please try to open it using on any image editor, resave it, then upload it again.
We also disabled some of the plugins temporarily including Imagify and SVG Support. Please enable them back once the new logo has been uploaded.
Best regards,
IsmaelApril 11, 2022 at 9:37 am #1347916here is an only svg optimizing tool. : https://jakearchibald.github.io/svgomg/
drag and drop your svg into it. Or post the link to your svg here – and i will have a look to the code.PS : but if it is concerning to the touchsystems.com url – there are a lot ( not only the logo ) errors.
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This reply was modified 3 years, 3 months ago by
Guenni007.
April 11, 2022 at 9:58 am #1347923Wow, I guess it really was something off in that SVG file.
Thanks a lot for the help, it works now!
Sorry you had to spend your time on this, while it seemed to be my problem after all.
April 11, 2022 at 10:14 am #1347934 -
This reply was modified 3 years, 8 months ago by
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