Viewing 17 posts - 1 through 17 (of 17 total)
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  • #1328548

    Hi,

    When I replace my PNG logo with a SVG logo, the only thing that gets placed in the header is this:

    I tried the fix with class-svg-images.php, but that doesn’t work.

    #1328604

    Hey TouchSystems,

    Could you post a link to where we can see the problem you are having please?

    Best regards,
    Rikard

    #1329184

    Hi, sorry!

    My website you can view in private. I can’t replace the logo file by a SVG, because than it will be empty live.

    • This reply was modified 3 years, 8 months ago by TouchSystems.
    #1329193

    Hi,

    Thank you for the update.

    The logo is currently in jpg format. Did you remove the svg file? Please try to update the theme to version 4.8.7.2 first, toggle or temporarily disable the Enfold > Performance > File Compression settings, then upload the svg file again as logo. This issue has been fixed in the latest version of the theme, so updating should help.

    Best regards,
    Ismael

    #1329194

    Hi Ismael – and when will 4.8.7.2. be downloadable ? ;)

    #1329204

    Hi Ismael, I just changed it to SVG and as you can see it dissapeared.
    Compression is off

    #1329217

    Hi,

    Thanks for the update. Does it make any difference if you deactivate the Autoptimize plugin? If you need further help, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1347680

    Hi, See private content for further information.

    #1347781

    Hi,

    Thanks for that. I see the problem on your site, but I can’t reproduce it on a test installation running the same version of the theme. Could you try to reinstall the theme to see if that helps? We can do it for you if you share FTP login details with us as well.

    Best regards,
    Rikard

    #1347817

    Hi,

    See private note:

    #1347819

    Note added

    #1347839

    Hi,

    Thanks for the update. As I wrote earlier; I see the problem on your site, but it’s working as it should when I use your logo on a test installation. So again; could you try to reinstall the theme to see if that helps? We can do it for you if you share FTP login details with us as well.

    Best regards,
    Rikard

    #1347842

    Thanks, I just reinstalled the theme but the problem is still there.

    Any more options that we can try?

    #1347889

    Hi,

    Thank you for the update.

    It works fine when we upload a different SVG image or logo (see private field). Where did you create the SVG file? Please try to open it using on any image editor, resave it, then upload it again.

    We also disabled some of the plugins temporarily including Imagify and SVG Support. Please enable them back once the new logo has been uploaded.

    Best regards,
    Ismael

    #1347916

    here is an only svg optimizing tool. : https://jakearchibald.github.io/svgomg/
    drag and drop your svg into it. Or post the link to your svg here – and i will have a look to the code.

    PS : but if it is concerning to the touchsystems.com url – there are a lot ( not only the logo ) errors.

    • This reply was modified 3 years, 3 months ago by Guenni007.
    #1347923

    Wow, I guess it really was something off in that SVG file.

    Thanks a lot for the help, it works now!

    Sorry you had to spend your time on this, while it seemed to be my problem after all.

    #1347934

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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