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  • #1481086

    Dear support team,

    I’ve been trying to get to grips with SVG icons since the 7.x update, but somehow I’m mainly having problems. On all my pages where I have done the update, all icons are missing. I’m not even talking about changed icons, just the normal ones like the arrow to scroll up. I tried it with color settings or CSS, but I can’t find any icons in the frontend in the source code. For example in a slider:

    <a href="#prev" class="prev-slide avia-svg-icon avia-font-svg_entypo-fontello" data-av_svg_icon="left-open-big" data-av_iconset="svg_entypo-fontello" tabindex="-1"><span class="avia_hidden_link_text">Back</span></a>

    There is a class, but no icon as such. Why is that? What is the problem? Is there a filter with which I can deactivate the new option? Or what do I have to do so that the icons are displayed again? Unfortunately, it doesn’t work at all for me like this …

    Thanks for your help and support.

    Kind regards,
    Daniel

    #1481119

    Hey Daniel,

    Thank you for the inquiry.

    It might be an issue with the compression or the cache plugin. Please try to toggle or temporarily disable the Enfold > Performance > File Compression settings, then deactivate the cache plugin. Let us know the result. If the issue persists, please provide the site URL and login details in the private field.

    Best regards,
    Ismael

    #1481125

    Hi Ismael,

    I am sorry but no change at all. Tried all of the options in the performance settings. Emptied browser cache, opened in a private window. The Icons are even missing on two fresh installations …

    Any ideas on what to do?

    All the best,
    Daniel

    #1481171

    Hi,

    We may need access to the dashboard to properly check the issue. Please create a site backup, confirm that a restore point has been created, and then provide the login details in the private field.

    Best regards,
    Ismael

Viewing 4 posts - 1 through 4 (of 4 total)
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